Ashley Unrine
Victorville,CA
Summary
Experienced and hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Demonstrates accuracy and impeccable service skills while handling tables of all sizes. Focuses on meeting customer needs, driving satisfaction, and promoting long-term loyalty. Committed to offering the best in fine-dining and family restaurant experiences as a customer-focused Server Manager. Possesses extensive knowledge and hands-on expertise in complete serving and front-of-house operations, ensuring a seamless dining experience for every guest. Contributes to bustling operations and continually increasing sales volume by cultivating satisfied and loyal clientele.
Overview
8
8
years of professional experience
Work History
Server, Server Manager
Cracker Barrell Old Country Store
03.2019 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Conducted orientation for newly hired servers to ensure familiarity with protocols.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Monitored server performance and provided feedback to enhance server delivery.
- Managed and motivated employees to be productive and engaged in work.
Server Manager
Tilted Kilt Pub & Eatery
05.2018 - 05.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Server Manager
Chuckwagon grill
01.2016 - 12.2017
- Managed server deployments and configurations, including hardware and software upgrades.
- Developed policies, procedures, and standards for server management and maintenance.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Mojave High School
Victorville, CA06-2015
Skills
- Safe Food Handling
- Table Bussing
- Food safety understanding
- Service prioritization
- High-volume dining
- Strong Work Ethic
- Effective customer upselling
- Positive and professional
- Professional Appearance
- Team leadership
- Time management
- Customer service
- Staff management
Timeline
Server, Server Manager
Cracker Barrell Old Country Store
03.2019 - 05.2024
Server Manager
Tilted Kilt Pub & Eatery
05.2018 - 05.2020
Server Manager
Chuckwagon grill
01.2016 - 12.2017
High School Diploma -
Mojave High School
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