Diana Valladares
Compton,CA
Summary
Dynamic professional with a proven track record at STG Logistics, excelling in customer service excellence and problem-solving. Skilled in utilizing CRM software to enhance communication and improve customer satisfaction. Recognized for managing high-stress situations effectively, fostering teamwork, and maintaining organized records to streamline operations.
Overview
2026
2026
years of professional experience
Work History
Window Clerk
STG Logistics
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Analyzed customer feedback to identify trends, contributing to continuous improvement initiatives.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Managed customer accounts, ensuring timely updates and accurate record-keeping.
- Utilized CRM software to track interactions, document feedback, and streamline communication efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained organized records of shipments and deliveries, improving retrieval times.
- Developed communication strategies to resolve customer issues promptly and effectively.
- Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Assisted customers by answering questions and fulfilling requests.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted in administrative tasks, including data entry and file management, improving organizational workflow.
- Greeted and directed visitors, ensuring positive first impressions of the organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Ocean Import Agent
Nippon Express USA
Long Beach
04.2023 - Current
- Coordinated customs clearance processes for ocean shipments to ensure compliance with regulations.
- Managed documentation for import transactions, enhancing accuracy and efficiency in data entry.
- Collaborated with freight forwarders and carriers to optimize shipping schedules and reduce delays.
- Resolved discrepancies in cargo delivery through effective communication with suppliers and clients.
- Assisted in tracking shipment status using advanced logistics software, improving visibility of inventory flow.
- Managed financial aspects of ocean import transactions, including invoicing, payments, and reconciliations, ensuring accurate accounting and timely resolution of discrepancies.
- Coordinated with international carriers to arrange timely pick-up and delivery of ocean freight, reducing transit times.
- Enhanced customer satisfaction by proactively addressing inquiries and providing timely updates on shipments.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Coordinated with customers to schedule deliveries, ensuring timely service and high satisfaction levels.
- Operated transloading equipment to ensure efficient transfer of materials between transportation modes
- Collaborated with team members to complete daily tasks efficiently, promoting a positive work atmosphere.
Secretary
EME INC
Compton, CA
07.2020 - 07.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
South East High School
South Gate, CA06.2020
Skills
Motivational skills
Accountability
Customer service
Team management
Teamwork
Problem-solving
Honest and dependable
Time management
Reliable and responsible
Multitasking
Customer service excellence
Organizational skills
Microsoft office
Timeline
Ocean Import Agent
Nippon Express USA
04.2023 - Current
Secretary
EME INC
07.2020 - 07.2021
Window Clerk
STG Logistics
High School Diploma -
South East High School