Diana Vata
Stamford
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Front Office Manager
NicholsMD of Greenwich
05.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved client complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reduced operational costs without compromising service quality by renegotiating supplier contracts.
- Handled client complaints with empathy and professionalism, restoring satisfaction swiftly.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
Salon Coordinator
Eurospa Hair Salon
05.2016 - 04.2022
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
Administrative Assistant Intern
Visiting Nurse Services of New York
05.2021 - 06.2021
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Education
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY05-2021
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Operations management
- Team management
- Issue handling
- Records management
- Effective planning
- Database management
- Administrative support
- Conflict management
- Inventory control
- Training and coaching
- Exceptional communication
- Staff training and development
- Employee supervision
Languages
Albanian
Native or Bilingual
Timeline
Front Office Manager
NicholsMD of Greenwich
05.2022 - Current
Administrative Assistant Intern
Visiting Nurse Services of New York
05.2021 - 06.2021
Salon Coordinator
Eurospa Hair Salon
05.2016 - 04.2022
Bachelor of Science - Health Services Administration
Lehman College
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