Overview
Work History
Education
Skills
Timeline
Generic

Deidra Trotman

Ruskin,FL

Overview

8
8
years of professional experience

Work History

Front Office Manager

Staybridge Suites Hotel
Tampa, FL
05.2018 - Current
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Implemented staff training programs, improving employee performance and team cohesion.

Sales Coordinator

Staybridge Suites Hotel
Tampa, FL
05.2018 - Current
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Collaborated with marketing team to develop targeted promotional materials and campaigns.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.

Education

High School -

Adlai E Stevenson
The Bronx, NY
06.1988

Skills

  • Policy and Procedure Modification
  • Documentation and Control
  • Proficient in Software
  • Oral and Writing Communication
  • Workflow Coordination
  • Proposal Writing
  • Scheduling and Calendar Management
  • Effective Planning
  • Database Administration
  • Effective Multitasking
  • Inventory Control
  • Financial Reporting
  • Property Management Systems
  • Exceptional Communication
  • Issue Handling
  • Workflow Planning
  • Training and Coaching
  • Data Entry
  • Records Management
  • Emergency Preparedness
  • Account Reconciliation
  • Human Resources
  • Event Coordination
  • Listening Skills
  • Relationship Building

Timeline

Front Office Manager

Staybridge Suites Hotel
05.2018 - Current

Sales Coordinator

Staybridge Suites Hotel
05.2018 - Current

High School -

Adlai E Stevenson
Deidra Trotman