Deidra Trotman
Ruskin,FL
Overview
8
8
years of professional experience
Work History
Front Office Manager
Staybridge Suites Hotel
Tampa, FL
05.2018 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
Sales Coordinator
Staybridge Suites Hotel
Tampa, FL
05.2018 - Current
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
Education
High School -
Adlai E Stevenson
The Bronx, NY06.1988
Skills
- Policy and Procedure Modification
- Documentation and Control
- Proficient in Software
- Oral and Writing Communication
- Workflow Coordination
- Proposal Writing
- Scheduling and Calendar Management
- Effective Planning
- Database Administration
- Effective Multitasking
- Inventory Control
- Financial Reporting
- Property Management Systems
- Exceptional Communication
- Issue Handling
- Workflow Planning
- Training and Coaching
- Data Entry
- Records Management
- Emergency Preparedness
- Account Reconciliation
- Human Resources
- Event Coordination
- Listening Skills
- Relationship Building
Timeline
Front Office Manager
Staybridge Suites Hotel
05.2018 - Current
Sales Coordinator
Staybridge Suites Hotel
05.2018 - Current
High School -
Adlai E Stevenson