Diana Vega
West Hills,CA
Summary
Dedicated and adaptable professional with experience in customer service, retail, and childcare. Skilled at handling high-volume phone calls, resolving customer concerns with empathy, and maintaining an organized, positive environment. Known for multitasking, clear communication, and building lasting relationships with clients and families.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Healthcare Services REGAL
Los Angeles, CA
05.2023 - 05.2025
- Resolved customer concerns efficiently while managing high call volumes and providing accurate information.
- Handled account inquiries, appointment scheduling, and billing issues for customers.
- Maintained documentation of all interactions in CRM systems to uphold data privacy compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Retail Associate
Nordstrom Rack
Woodland Hills, CA
04.2021 - 12.2022
- Delivered personalized customer service, addressing product inquiries and processing transactions efficiently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Childcare Assistant
Day Care
Los Angeles, CA
09.2018 - 01.2020
- Supervised children in safe, engaging environments, ensuring emotional and physical well-being.
- Planned age-appropriate activities to support learning and development.
- Communicated regularly with parents about children’s progress and needs.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CASkills
- Phone & Email Customer Support
- Conflict Resolution & Problem-Solving
- Childcare Safety & Supervision
- Time Management & Prioritization
- Team Collaboration & Independent Work
- Active Listening & Empathy
- Microsoft Office & Google Workspace
- Scheduling & Record Keeping
- Adaptability in Fast-Paced Environments
- Active listening
- Critical thinking
- Customer service
- Relationship building
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Follow-up skills
- Order processing
Websites
Timeline
Customer Service Representative
Healthcare Services REGAL
05.2023 - 05.2025
Retail Associate
Nordstrom Rack
04.2021 - 12.2022
Childcare Assistant
Day Care
09.2018 - 01.2020
High School Diploma -
Chatsworth High School