Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Ventura

Houston

Summary

Dynamic Lead Server at The Village of Tanglewood, recognized for exceptional customer service and team leadership. Expert in POS system operations and adept at problem-solving, I enhanced guest satisfaction through effective multitasking and collaboration, ensuring a seamless dining experience even during peak hours. Committed to training new staff in service excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Server

The Village of Tanglewood
03.2020 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in menu knowledge to enhance guest experience and satisfaction.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Monitored dining area for any issues, ensuring prompt resolution for guests.
  • Supported training of new servers on service standards and procedures.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.

Education

High School Diploma -

C.F.C.C.
San Miguel, CA

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • POS system operations
  • Teamwork and collaboration
  • Multitasking
  • Fast Learner

Certification

  • Certified, Food Handler

Languages

Spanish

Timeline

Lead Server

The Village of Tanglewood
03.2020 - Current

High School Diploma -

C.F.C.C.

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