DIANA VERAS
Bronx,NY
Summary
Results-driven customer service professional with 5 years of experience providing exceptional service to diverse clientele. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction. Proficient in Microsoft Office Suite, including Word and Excel, with a strong attention to detail.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Friends and family home health agency
The Bronx, New York
03.2024 - Current
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Transported clients to doctor appointments and social events.
- Recognized emergency situations and implemented appropriate procedures.
- Maintained clean and well-organized environment for client happiness and safety.
Administrative Assistant
Docgo
Manhattan, NY
07.2023 - Current
- Ensured seamless flow of information by producing error-free correspondence and efficiently routing all mail between staff and customers
- Scheduled appointments for visitors at asylum application center
- Facilitated the completion of I-765 forms for work authorization, considering the eligibility for form I-912 fee waiver if applicable.
- Organized and updated file systems to ensure easy retrieval of records
- Handled guest check-ins and check-outs
- Proficient in software including word, excel, and salesforce.
Barista Trainee
Joe and the Juice
Manhattan, NY
02.2023 - 07.2023
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote a professional workspace.
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees.
- Safely executed labor-intensive duties
- Prepare juices and coffees in accordance with the Department of Health regulations.
- Maintained accurate records of inventory transactions.
Cashier Trainer
Pioneer Supermarket
Bronx, NY
01.2023 - 03.2023
- Operated POS systems for payment processing, pricing verification, and stock level monitoring.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Instructed cashiers on proper procedures for handling money and credit card transactions.
Cashier
supermarkets
Bronx, ny
01.2019 - 01.2022
- Assisted in checkout and answered inquiries for over 50 customers on a daily basis
- Provided support to 8-9 cashiers during peak hours and mentored new team members in job responsibilities.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Office intern- Senator
Gustavo rivera office
Bronx, NY
01.2018 - 01.2019
- Performed various document-related tasks, including printing, faxing, and scanning. Communicated information to respective parties through email or mail.
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
Education
Associate in Arts (A.A.) - Psychology/Social Work -
Borough of Manhattan Community College
Manhattan, NY06.2025
Skills
- Customer services
- Detailed oriented
- Interpersonal skills
- Calendar Management
- Data Entry
Timeline
Home Health Aide
Friends and family home health agency
03.2024 - Current
Administrative Assistant
Docgo
07.2023 - Current
Barista Trainee
Joe and the Juice
02.2023 - 07.2023
Cashier Trainer
Pioneer Supermarket
01.2023 - 03.2023
Cashier
supermarkets
01.2019 - 01.2022
Office intern- Senator
Gustavo rivera office
01.2018 - 01.2019
Associate in Arts (A.A.) - Psychology/Social Work -
Borough of Manhattan Community College
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