Diana Vizcarra
BAYONNE ,NJ
Summary
Experienced with 4+ years in consulting, sales, and 9 years of customer service, specializing in dynamic, fast-paced environments. Currently a real estate secretary and co founder of JD Casado Realty under the agency Exp Realty. I excel in quick decision-making, trust-building, and maintaining integrity. Passionate about teamwork, self-development, and exceeding customer needs. Strong communication skills, commitment to ethical practices, and a track record of successful leadership, mentoring, and fostering team results over individual recognition.
Overview
10
10
years of professional experience
Work History
Founder
JD Casado Realty LLC
04.2021 - Current
- Currently operating as first response to all daily tasks and or repairs for over 300 units for multiple landlords around Hudson and Essex County Area of New Jersey
- Oversee all aspects of operations including product development, marketing, sales, customer service and finance.
- Recruited, hired and trained staff members to ensure that operational goals are met.
- Negotiate contracts with vendors and suppliers for optimal pricing structure.
- Identified potential partnerships to expand the reach of the business.
- Established policies and procedures for efficient workflow management.
- Analyzed consumer trends data to inform product offerings and services.
- Oversee and coordinate multiple transactions, repairs, tenant requests, welcoming new residents, buyers, sellers, investors, inspections, lawyers, mortgage lenders and city municipality visits for properties daily through phone calls, zoom meetings, emails, etc.
- Regularly encouraged feedback from team members on my own personal performance to ensure both personal development and best techniques to move forward with team growth
- Maintained a high level of integrity and trust with landlords managerial relationships
- Maintained logs of team members progress and regularly participated in mentoring sessions including direct feedback conversations in both English and Spanish to team members
- Supervised agents handling real estate transactions.
- Maintained current and accurate CRM database of prospective customers.
- Maintain accurate records of all transactions and communicate regularly with clients
Realtor and Real Estate Consultant/ Member
Exp Realty
01.2020 - 07.2023
- Member of National Association of Realtors/ Member of The Liberty Board of Realtors
- Operated as the first response to all daily tasks and or repairs for over 300 units for multiple landlords around Hudson and Essex County Area of New Jersey
- Independently generated and produced over one million dollars in sales price volume per year as a sales representative and independent contractor
- Prospected and produced a variety of buying and selling real estate transactions as an agent in order to generate the maximum required in company share revenue in the total amount of $16,000
- Interacted daily, through emails, phone calls, text messages, power points, and or zoom meetings, with new prospective tenants, current tenants, landlords, buyers, contractors, handymen services, superintendents or janitors of buildings, cleaning services, colleagues, team members, partners, etc
- A self-motivated entrepreneur that is full time in real estate since 2020
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Answered inquiries from potential buyers regarding features of property listings.
- An individual that promotes organization, procedures and methods in order to create a repetitive and functioning, highly productive working environment throughout all daily, weekly, and monthly tasks
- A great listener, therefore enhancing my skills in understanding before consulting and advising.
Security Guard
Liberty Harbor RV Park
01.2019 - 01.2020
- Worked overnight supervising an RV park and Marina Boat docking station.
- Served as a security guard, but also maintained and helped upkeep the parking lot, dock station, and rv park of the entire premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Answered customers' questions and addressed complaints in person and via phone.
- Accepted cash and credit card payments, issued receipts and provided change.
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
Uber Partner
Uber Driver
01.2016 - 03.2019
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
- Offered riders information about local attractions and restaurants.
- Inspected vehicle and personally handled routine upkeep.
- Followed safety regulations and state laws governing vehicle operation.
- Followed regular schedule of pickups for individual customers and groups.
- Managed unexpected emergencies and route changes with calm and professionalism.
Agent
ELAL Airlines Newark Airport
10.2014 - 11.2015
- Verified passenger identification documents to ensure compliance with government regulations.
- Greeted passengers upon arrival and provided assistance with luggage.
- Provided detailed information about airport services, facilities, and travel regulations.
- Provided customer service to clients through phone, email communication and in person at all times.
- Assisted passengers in completing check-in procedures for flights.
- Developed customer relationships and ensured satisfaction with services.
- Helped as many clients as i could in a hectic situation minutes before departing their flights.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Stacked unclaimed items onto baggage carts and into storage racks and shelves in secured areas.
- Checked baggage at gate and loaded onto ramp.
Education
High School Diploma -
Corazón De Jesús
Lima - Perú12.2010
Skills
- Over 9 years of customer service
- Bilingual in both English and Spanish
- Leadership expertise
- Listening skills
- Strong organizational and time management skills
- Problem resolution expert and able to handle multitasking
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Proficient in all Microsoft Office Suite such as, Excel, PowerPoint, Word, etc
- Exceptional using Canva, Adobe Spark, powerpoint, creating presentations in order to demonstrate, train or articulate and idea or task
Refferences
- Vivek Singh (551) 998-8623 Attorney and Landlord
- Shaan Shah (551) 998-1678 Professor and Landlord
- Jose Ovalles (908) 938-6410 Landlord
Timeline
Founder
JD Casado Realty LLC
04.2021 - Current
Realtor and Real Estate Consultant/ Member
Exp Realty
01.2020 - 07.2023
Security Guard
Liberty Harbor RV Park
01.2019 - 01.2020
Uber Partner
Uber Driver
01.2016 - 03.2019
Agent
ELAL Airlines Newark Airport
10.2014 - 11.2015
High School Diploma -
Corazón De Jesús
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