Diana Ward
Houston,TX
Summary
Bilingual English/Spanish education and customer service professional with experience supporting students, families, and staff in fast-paced school and childcare environments. Skilled in classroom management, customer service, scheduling, recordkeeping, and administrative support. Recognized for strong communication, organization, and the ability to build positive relationships while maintaining accuracy and professionalism.
Overview
8
8
years of professional experience
Work History
Daycare Worker
The Learning Experience
06.2026 - Current
- Create a welcoming environment for children and families through exceptional customer service.
- Communicate with parents regarding daily activities and student progress.
- Maintain attendance records, daily reports, and required documentation.
- Follow safety, health, and sanitation procedures while supporting daily operations.
Long-Term Substitute Teacher
Cypress-Fairbanks Independent School District
08.2024 - 05.2026
- Managed classroom operations, schedules, and daily instruction for diverse learners.
- Maintained accurate student records and confidential documentation.
- Demonstrated adaptability, organization, and effective problem-solving in fast-paced classroom settings.
Kindergarten Teacher
Cypress-Fairbanks Independent School District
08.2022 - 05.2023
- Built strong relationships with students, families, and staff to foster a positive learning environment.
- Coordinated daily classroom activities and maintained organized student records.
- Promoted student engagement through effective communication and classroom management.
Paraprofessional
Spring Branch Independent School District
08.2021 - 05.2022
- Supported classroom instruction and daily administrative operations.
- Coordinated with teachers and staff while maintaining organized records and materials.
Warehouse Supervisor / Picker & Packer
Francesca's Collection
08.2018 - 08.2021
- Supervised inventory, shipping documentation, quality control, and order accuracy.
- Trained team members, delegated tasks, and improved workflow efficiency.
- Maintained organized records and workplace safety standards.
Education
Bachelor of Science - Interdisciplinary Studies in Education
Liberty University
01-2020
Skills
- Customer Service & Family Support
- Classroom Management
- Relationship Building
- Scheduling & Coordination
- Data Entry & Record Management
- Microsoft Office
- Organization & Time Management
- Multitasking
- Problem Solving
- Professional Communication
- Team Collaboration
- Bilingual: English & Spanish
Timeline
Daycare Worker
The Learning Experience
06.2026 - Current
Long-Term Substitute Teacher
Cypress-Fairbanks Independent School District
08.2024 - 05.2026
Kindergarten Teacher
Cypress-Fairbanks Independent School District
08.2022 - 05.2023
Paraprofessional
Spring Branch Independent School District
08.2021 - 05.2022
Warehouse Supervisor / Picker & Packer
Francesca's Collection
08.2018 - 08.2021
Bachelor of Science - Interdisciplinary Studies in Education
Liberty University