Diana Wilcox
Pageland,SC
Summary
Well-qualified Customer Service Management
with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
year of professional experience
Work History
Property Management Assistant
GEdwards Homes
Keller Williams Office Indian Trail
- Promptly responded to tenant complaints and concerns for over 108 properties.
- Managed maintenance and custodial staff of G.Edwards Homes
- Greeted approximately 30 prospective tenants weekly.
- Exceeded annual occupancy of 100% in 2020
QC Inspector
Staff Mart-Venture Solutions Quest Diagnostics
Monroe, NC
06.2021 - 09.2022
- Inspected products, components and materials for defects and compliance with tolerance standards.
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Documented findings and generated reports with data and recommendations.
- Proposed and implemented improvements to reduce errors and rejected items.
- Lead person on second shift.
- Trained new employees.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
Education
Nursing -
Central Piedmont Community College
Charlotte, NCAssociate Degree In Nursing - Nursing Pediatrics
Anson County Utech
Polkton, NC06.1985
Skills
- Background Check Investigations
- Great Planning Skills
- Effective Planning
- Bid Proposals
Timeline
QC Inspector
Staff Mart-Venture Solutions Quest Diagnostics
06.2021 - 09.2022
Property Management Assistant
GEdwards Homes
Nursing -
Central Piedmont Community College
Associate Degree In Nursing - Nursing Pediatrics
Anson County Utech