Diana (Townsel) Williams
Columbus,OH
Summary
With a proven track record at Ohio Women Against Domestic Violence, I excel in domestic violence advocacy and cross-cultural communication, demonstrating significant achievements in victim support and community outreach. My expertise spans legal document preparation and behavioral analysis, underscoring a commitment to social justice and client confidentiality.
Overview
14
14
years of professional experience
Work History
Founder/Executive Director of Operations
Ohio Women Against Domestic Violence
10.2022 - Current
- Provide victim advocacy to victims of domestic violence with focus on women of color and those at risk.
- Provide survivor supportive services.
- Utilize evidence-based practices to provide effective interventions for clients and assist with trauma related issues.
- Assist clients in identifying community dv resources and connecting them with appropriate services.
- Assist clients with legal and justice system issues.
- Collaborated with other professionals to plan and coordinate care for clients.
- Facilitate peer support groups to help clients connect with others.
- Attend court hearings and in meetings with prosecutors office.
- Community activist providing public awareness of domestic violence, stalking and sexual assault issues.
IT Support Engineer
Battelle Memorial Institute
08.2021 - 12.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software and network issues.
IT Analyst/Technical Support Engineer
Department of Medicaid (Contractor)
05.2018 - 01.2021
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Offered input for complex documents to support client-ready final versions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Worked well in a team setting, providing support and guidance.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
County Hearings Specialist
Franklin County Job And Family Services
06.2014 - 05.2017
- Examined legal documents submitted to county hearings office for adherence to program policy and procedures.
- Maintained hearing dockets and updated disposition of cases after county hearings.
- Represented Franklin County JFS at State hearings.
- Prepared motions and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys, county personnel and other involved parties.
- Scheduled hearings, meetings and other events to support seamless operations.
- Prepared appeals for filing in alignment with established protocols to support compliance.
Community Administrator
Volunteers of America
10.2010 - 10.2013
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Education
High School Diploma -
Mifflin High School
Columbus, OHAssociate of Arts - Business Administration
Columbus State Community Co
Columbus, OHBachelor of Arts - Human Services
Ohio Christian University
Circleville, OH08-2017
Professional Certificate - Mediation Skills
John Glenn College of Business/OSU
Columbus, OHSkills
- Domestic violence advocacy
- Stalking advocacy
- Safety planning
- Client confidentiality
- Data collection/Interviewing Skills
- Data entry/PC skills
- Legal document preparation
- Social justice advocacy
- Behavioral analysis
- Written communication
- Community outreach
- Mediation
- Cross-cultural communication
- Legal research
Languages
Spanish
Limited Working
Timeline
Founder/Executive Director of Operations
Ohio Women Against Domestic Violence
10.2022 - Current
IT Support Engineer
Battelle Memorial Institute
08.2021 - 12.2022
IT Analyst/Technical Support Engineer
Department of Medicaid (Contractor)
05.2018 - 01.2021
County Hearings Specialist
Franklin County Job And Family Services
06.2014 - 05.2017
Community Administrator
Volunteers of America
10.2010 - 10.2013
High School Diploma -
Mifflin High School
Associate of Arts - Business Administration
Columbus State Community Co
Bachelor of Arts - Human Services
Ohio Christian University
Professional Certificate - Mediation Skills
John Glenn College of Business/OSU
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