Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Diana Wynn

Apopka,Florida

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Specialist

Community Health Centers
11.2024 - Current
  • Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
  • Processed payments with precision, ensuring adherence to data security protocols.
  • Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
  • Verified insurance coverage to ensure accurate billing.
  • Delivering information on adjustable payment options to the uninsured.

Trainer/Server/Bartender

Hurricane's Bar & Grill
12.2023 - Current

Bartender/Server

Margarita Republic
05.2023 - 12.2023
  • Company Overview: Lady Lake, FL
  • Lady Lake, FL

Bartender/Server

Mission Inn Golf Resort
04.2022 - 05.2023
  • Company Overview: Howey in the Hills, FL
  • Howey in the Hills, FL

Sales Associate

Hudson Furniture Outlet
04.2021 - 01.2022
  • Company Overview: Altamonte Springs, FL
  • Altamonte Springs, FL

Cashier

Circle K
12.2020 - 04.2021
  • Company Overview: Apopka, FL
  • Apopka, FL

Cleaner

MaidPro
01.2020 - 12.2020
  • Company Overview: Longwood, FL
  • Longwood, FL

Ship from store

Jo-Ann Fabric and Craft Stores
12.2019 - 09.2020
  • Company Overview: Altamonte Springs, FL
  • Altamonte Springs, FL

Education

Lyman High School -

Lyman High School
Altamonte Springs, FL

Skills

  • Problem Solving
  • Communication
  • Organization
  • Teamwork
  • Flexibility
  • Hospitableness
  • Strong Memory
  • Cash Management
  • Efficiency
  • Ability to upsell/add on
  • POS
  • Eager to learn
  • Multitasker
  • Communication
  • Word
  • Excel
  • PowerPoint
  • Scheduling appointments
  • Customer service
  • Time management
  • Listening skills
  • Hospitality services
  • Credit and cash payments
  • Guest services
  • Team building
  • Hospitality service expertise
  • Documentation
  • Oral and written communications
  • Front office support

Certification

  • Food Handler Certificate, 2026
  • Drivers License

Accomplishments

Demonstrated expertise in patient management, communication, and maintaining efficient clinic operations. Skilled in scheduling appointments, verifying insurance coverage, and managing patient records to enhance patient flow and optimize office efficiency. enhance patient flow and optimize office efficiency.

Timeline

Front Desk Specialist

Community Health Centers
11.2024 - Current

Trainer/Server/Bartender

Hurricane's Bar & Grill
12.2023 - Current

Bartender/Server

Margarita Republic
05.2023 - 12.2023

Bartender/Server

Mission Inn Golf Resort
04.2022 - 05.2023

Sales Associate

Hudson Furniture Outlet
04.2021 - 01.2022

Cashier

Circle K
12.2020 - 04.2021

Cleaner

MaidPro
01.2020 - 12.2020

Ship from store

Jo-Ann Fabric and Craft Stores
12.2019 - 09.2020

Lyman High School -

Lyman High School

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Diana Wynn