Diana Yoho
Ishpeming
Summary
Experienced in managing front-of-house operations with a focus on customer service and team collaboration. Developed and implemented customer service standards that enhanced the quality of service, while conducting regular inspections to ensure compliance with health regulations. Managed inventory processes and coordinated with back-of-house teams to optimize operational efficiency. Trained staff on customer service techniques, effectively resolving complaints to maintain brand integrity.
Overview
9
9
years of professional experience
Work History
Stylist
Jessica and Co.
Marquette
08.2020 - Current
- Conducted research on current fashion trends and seasonal collections.
- Provided excellent customer service to ensure client satisfaction.
- Created custom looks for clients based on their individual style, body type, and personality.
- Assisted in creating promotional campaigns to attract new customers.
- Managed social media accounts by posting content related to fashion trends.
- Advised clients on proper care techniques for garments and accessories.
- Ensured that all styling areas were kept clean and organized at all times.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained records of client purchases and services rendered.
- Provided personal consultations to determine clients' styling needs and preferences.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
FOH Manager
Crossroads
Marquette
03.2016 - 09.2022
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Monitored employee performance to ensure compliance with company standards.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Performed weekly safety inspections of the premises including checking emergency exits and fire extinguishers.
- Trained new staff on proper customer service techniques, policies and procedures.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
Education
Certificate - Cosmetology
Main Street School of Cosmetogy
Ishpeming, MI07-2013
High School Diploma -
Ishpeming High School
Ishpeming, MI06-2005
Skills
- Customer service
- Personal styling
- Social media management
- Inventory management
- Client relations
- Time management
- Conflict resolution
- Sales strategies
- Product knowledge
- Task delegation
- Haircare
- Cleaning and sanitizing
- Eyebrow waxing
- Cosmetology
- Relationship building
- Coloring and cutting
- Creative thinking
- Organization
Timeline
Stylist
Jessica and Co.
08.2020 - Current
FOH Manager
Crossroads
03.2016 - 09.2022
Certificate - Cosmetology
Main Street School of Cosmetogy
High School Diploma -
Ishpeming High School