Diana Young
Kennewick,WA
Summary
Versatile leader with a strong record in program management and client support. Recognized for outstanding interpersonal skills and a commitment to enhancing client satisfaction through innovative solutions and effective team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Housing
Benton Franklin Community Action Connections
Pasco, WA
06.2019 - 08.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Housing Programs Manager
Benton Franklin Community Action Connections
Pasco, WA
01.2018 - 05.2019
- Directed program development to enhance community engagement and service delivery.
- Led cross-functional teams in implementing strategic initiatives for resource allocation.
- Mentored staff to improve operational efficiency and client service standards.
- Analyzed community needs to inform program adjustments and funding proposals.
- Facilitated training sessions for staff on best practices in client support and program execution.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Family Development Specialist / Case Worker
Benton Franklin Community Action Connections
Pasco, WA
01.2012 - 12.2017
- Facilitated family assessments to identify strengths and needs for tailored support services.
- Developed individualized service plans to enhance family stability and self-sufficiency.
- Collaborated with local agencies to connect families with essential resources and services.
- Recognized for exceptional case management skills and dedication to client success, earning trust from both families served and colleagues within the agency.
- Prepared thorough documentation for each case, ensuring compliance with agency policies and relevant regulations while maintaining client confidentiality.
- Assisted families in setting realistic goals, leading to increased self-sufficiency and improved quality of life.
- Provided consistent support for families through regular home visits, phone calls, and follow-up meetings.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Collaborated with local organizations to expand network resources for community assistance.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Input data into spreadsheets and databases.
Education
Associate of Applied Science - Human Services
Columbia Basin College
Pasco,Bachelor of Arts - Social Sciences
Washington State University
Richland, WA05-2012
Associate of Arts - Social Sciences
Columbia Basin College
Pasco, WA06-2009
Skills
- Microsoft office
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Written and verbal communication
- Client needs assessments
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Strategic planning
- Staff supervision
- Staff training
- Continuous improvement
- Data analysis
- Financial reporting
- Policy implementation
- Professional demeanor
- Case management
- Budget management
- Optimize staff performance
- Generate reports
Accomplishments
- Recognized as Employee of the Year
- Recognized as Star Employee of the Year - Highest Achievement
Certification
- Certified Director, Benton Franklin Community Action Connections - June 2019 - August 2025
Languages
English
Spanish
Limited Working
Timeline
Director of Housing
Benton Franklin Community Action Connections
06.2019 - 08.2025
Housing Programs Manager
Benton Franklin Community Action Connections
01.2018 - 05.2019
Family Development Specialist / Case Worker
Benton Franklin Community Action Connections
01.2012 - 12.2017
Associate of Applied Science - Human Services
Columbia Basin College
Bachelor of Arts - Social Sciences
Washington State University
Associate of Arts - Social Sciences
Columbia Basin College
Employee of the Year
Employee of the Year is selected amongst those named as employee of the month for an entire year.
Star Employee of the Year is selected by all Directors, including the Board of Directors.