Diana Zamorano
Freehold,NJ
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
6
6
years of professional experience
Work History
Cafe Associate
Sam's Club
Freehold, NJ
08.2023 - Current
- Communicated inventory needs to management team for ordering purposes.
- Greeted customers, answered questions, and provided excellent customer service.
- Trained new employees on operating procedures, product knowledge and customer service techniques.
- Operated cash register to process payments from customers.
- Maintained cleanliness of work area and restocked supplies as needed.
- Handled customer complaints and feedback, implementing changes to improve service.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Adhered to company food, safety, quality and sanitation policies.
- Monitored expiration dates on food items to ensure freshness.
- Ensured compliance with all health department regulations regarding food safety.
- Learned how to handle closing shifts with a team and by myself.
Crew Associate
Chipotle Restaurant
Freehold, NJ
07.2022 - 03.2023
- Ensured compliance with health codes regulations by maintaining food safety standards in designated areas.
- Opened store daily and ensured all safety protocols were followed; as well as making sure everything was stocked for the day.
- Maintained cleanliness of the store by sweeping floors, cleaning tables, washing dishes, and throwing out trash.
- Experience in opening and closing the restaurant.
- Learned leadership skills by working with my team efficiently so we could get the tasks done before our shifts were over.
- Handling difficult customers in an appropriate manner so they leave happy and satisfied.
Overnight Associate
Walmart
Freehold, NJ
09.2018 - 05.2023
- Conducted regular inventories of stock levels in order to inform management about shortages or overages.
- Provided guidance and training to new employees when needed.
- Ensured that all safety protocols were followed during closing procedures.
- Assisted in stocking shelves with merchandise from backroom inventory.
- Maintained cleanliness of the store, including dusting shelves, wiping down displays and removing damaged goods from sales floor.
- Checked shelves in department to determine replenishment needs.
- Gathered assigned merchandise and transported to store floor locations using pallet jacks.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Updated pricing and sales signs to promote merchandise.
- Organized merchandise by following company guidelines for placement and execution.
- Stocked shelves with new or relocated items according to planogram specifications.
- Read blueprints and other diagrams to determine the specifications of a remodel project.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
Education
High School Diploma -
Freehold Township High School
Freehold, NJ06-2016
Skills
- POS System Operation
- Food safety knowledge
- Sanitation Standards
- Organization
- Team Development
- Leadership Skills
- Problem-solving abilities
- Stocking and Replenishing
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Cafe Associate
Sam's Club
08.2023 - Current
Crew Associate
Chipotle Restaurant
07.2022 - 03.2023
Overnight Associate
Walmart
09.2018 - 05.2023
High School Diploma -
Freehold Township High School
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