Jadden Perez
Bronx,N.Y.
Summary
Dynamic professional with extensive experience in customer service and team leadership at Ipic Theaters. Skilled in employee training and food preparation, I excel in creating exceptional guest experiences. Bilingual and detail-oriented, I effectively communicate with diverse teams to enhance operational efficiency and resolve customer concerns promptly.
Overview
7
7
years of professional experience
Work History
Lead Server Assistant
Ipic Theaters
12.2023 - 04.2024
- Supervised team operations, including food and beverage delivery, cleaning theaters, and ensuring guest comfort.
- Prepared popcorn and maintained facilities to provide an exceptional guest experience.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Crew Member
McDonald’s
03.2021 - 08.2021
- Assisted customers with orders, and handled register transactions.
- Maintained cleanliness in dining areas and restrooms.
- Operated machinery for preparing beverages and food items, like fries and nuggets.
- Maintained safe food handling practices to prevent germ spread.
- Resolved customer complaints in a professional manner.
Camp Counselor
Graham Windham Manhattanville Community Center
06.2017 - 08.2020
- Mentored youth ages 6 to 14, and assisted with homework.
- Planned and coordinated camp events with colleagues.
- Leading and supporting campers as they participate in age-appropriate activities.
- Monitoring campers to ensure compliance with camp rules and prevent accidents.
- Cleaning, maintaining, and ensuring proper use of camp facilities and equipment.
- Participating in staff meetings.
Cashier
Walmart
04.2020 - 07.2020
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments, whether in cash or credit.
- Issue receipts, refunds, and change.
- Redeem stamps and coupons.
- Cross-sell products, and introduce new ones.
- Resolve customer complaints, guide them, and provide them with relevant information.
- Greet customers when entering or leaving the store.
- Maintain clean and tidy checkout areas.
- Track transactions on balance sheets, and report any discrepancies.
Education
Culinary Arts -
Finger Lakes Community College
3325 Marvin Sands Dr, Canandaigua, NY 1442403.2025
Varsity baseball
KIPP College Prep
201 E 144th Street Bronx, NY 1045106.2019
Skills
- PowerPoint
- Microsoft Word
- Graphic design
- Bilingual
- Proficient in POS,
- Cash register
- Fast learner
- Team Player
- Attention to detail
- Food preparation
- Customer service
- Employee training
Timeline
Lead Server Assistant
Ipic Theaters
12.2023 - 04.2024
Crew Member
McDonald’s
03.2021 - 08.2021
Cashier
Walmart
04.2020 - 07.2020
Camp Counselor
Graham Windham Manhattanville Community Center
06.2017 - 08.2020
Culinary Arts -
Finger Lakes Community College
Varsity baseball
KIPP College Prep
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