SYLVIA WESTLAKE
Lake Forest Park,WA
Summary
Professional hospitality specialist with robust experience in fast-paced environment. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service. Safety-oriented and observant with basic First Aid, CPR training, and current Food Worker's Card.
Overview
2
2
years of professional experience
Work History
Lead Server Assistant
The Cottage Bothell
Bothell, WA
11.2023 - Current
- Manage high volume dining periods with effective time management and strong multitasking abilities.
- Handle customer concerns professionally, resolve issues through diplomatic acknowledgment and resolution.
- Collaborate with kitchen staff and servers to ensure accurate and timely delivery of meals. Adhere to all health codes while handling food items.
- Train all new server assistants using best practices and fostering a positive work environment.
- Input orders accurately into POS terminal, split bills and accept payments.
- Provide guests with estimated wait times during peak service hours. Seat guests based on guest preferences and seating availability. Greet visitors warmly upon arrival and provide them with information regarding available seating options.
Cat Shelter Volunteer
Seattle Area Feline Rescue
Shoreline, WA
09.2024 - Current
- Provide socialization, companionship and daily care for shelter animals.
- Ensure timely communication with staff members regarding any observed changes in individual cat behavior or health concerns that require attention.
- Reduce stress levels among cats by implementing appropriate enrichment activities like interactive toys or hiding spots within their living spaces.
- Help with intake of newly surrendered animals.
- Promote a clean and healthy environment for shelter cats with thorough cleaning of kennels, litter boxes, and common areas daily.
Education
High School Diploma -
Shorecrest High School
Shoreline, WA06-2026
Languages
Spanish
Limited Working
Timeline
Cat Shelter Volunteer
Seattle Area Feline Rescue
09.2024 - Current
Lead Server Assistant
The Cottage Bothell
11.2023 - Current
High School Diploma -
Shorecrest High School