DIANA CAROLINA MONTALVO
Allentown
Summary
Professional and detail-oriented client service specialist with over 10 years of experience in customer service, sales, event coordination, and administrative support. Background in recruitment and marketing, combined with 6 years of hands-on experience as a licensed nail technician managing client relationships and delivering high-quality services. Strong organizational skills, excellent communication abilities, and proven capacity to build long-term client trust while meeting business goals. Bilingual (Spanish/English).
Overview
15
15
years of professional experience
Work History
Nail Technician
Allentown, PA
12.2019 - Current
- Delivered high-quality nail services including manicures, pedicures, and nail enhancements.
- Maintained cleanliness and sanitation standards in compliance with health regulations.
- Educated clients on proper nail care and maintenance practices for optimal results.
- Established strong client relationships through exceptional customer service and communication skills.
Recruitment Specialist
Plussafety
Quito-Ecuador
06.2019 - 10.2019
- Conducted recruitment and selection processes based on company requirements.
- Performed candidate evaluations, interviews, and profile analysis.
- Coordinated schedules and provided customer service to clients.
- Managed and maintained the company’s contact database.
Event and Marketing Coordinator
4Uelite
04.2018 - 04.2019
- Developed partnerships with educational institutions and sports organizations across Latin America to organize swimming clinics and promotional events.
- Coordinated and managed international tour logistics for a professional swimmer.
- Scheduled presentations, clinics, and promotional events in multiple countries.
- Led marketing campaigns to promote 3-day swimming clinics.
- Managed social media content, photography, and brand promotion.
- Maintained and organized client and partner contact databases.
- Handled merchandise sales and on-site event operations.
- Traveled internationally to oversee event execution and athlete representation.
Executive Secretary
Instituto De Investigación Geológico Y Energético
Quito - Ecuador
02.2014 - 10.2018
- Provided administrative and executive support to institute leadership.
- Managed schedules, meetings, and official correspondence for directors.
- Served as primary receptionist, greeting visitors and handling inquiries.
- Maintained and organized sensitive documents and institutional records.
- Coordinated internal communications and assisted with operational tasks.
- Supported event planning and logistics for institute activities.
Sales Representative
Movistar - Distribuidor Autorizado
Quito-Ecuador
04.2013 - 01.2014
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted market research to identify new sales opportunities and trends.
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Bank Teller
Banco De Guayaquil
Quito-Ecuador
10.2010 - 06.2011
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
Education
Nail Technician -
Modern Beauty Academy
Upper Darby, PA08-2024
Licensed Esthetician -
INSTITUTO PRINCESA DE GALES
Ecuador 02-2014
High School Diploma -
COLEGIO JULIO MARIA MATOVELLE
Quito - Ecuador01-2010
Skills
- Customer service
- Problem-solving skills
- Appointment management
- Team collaboration
- Client service quality
- Verbal and written communication
- Problem resolution
- Scheduling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Nail Technician
12.2019 - Current
Recruitment Specialist
Plussafety
06.2019 - 10.2019
Event and Marketing Coordinator
4Uelite
04.2018 - 04.2019
Executive Secretary
Instituto De Investigación Geológico Y Energético
02.2014 - 10.2018
Sales Representative
Movistar - Distribuidor Autorizado
04.2013 - 01.2014
Bank Teller
Banco De Guayaquil
10.2010 - 06.2011
Nail Technician -
Modern Beauty Academy
Licensed Esthetician -
INSTITUTO PRINCESA DE GALES
High School Diploma -
COLEGIO JULIO MARIA MATOVELLE