DIANA E. AYALA
Los Angeles,CA
Summary
To seek and maintain full-time position in the Medical Field, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Hardworking, passionate to help patients feel comfortable and meet their expectations of successful customer service. Great organizational skills, fast learner. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Caregiver
1Heart Caregiving Services
04.2024 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Sales Representative
State Farm Insurance, Carlos Cornejo Agency
07.2003 - 06.2024
- Sales for Auto, Life, Health, Business, and Commercial Insurance.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Overnight Crew Member
Planet Fitness (Midtown)
11.2022 - 05.2023
- Assisted current members with their membership questions, upgrades, and any additional services .
- Ensured a clean and safe environment for customers by performing thorough cleaning tasks throughout the gym.
- Collaborated with team members to complete nightly tasks efficiently, maintaining a positive work atmosphere (stocking merchandise and promotional flyers were visible to customers).
Care Giver
IHSS
01.2015 - 05.2019
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patient with dementia with cooking breakfast and lunch, bathing, and doctors appointments.
- Maintained a safe and clean environment for patient to help reduce risk of a fall or any accidents in home and during transport.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly :blood pressure, pulse, glucose reading 3 times a day detecting any abnormalities or changes in condition to promptly inform medical professionals.
Medical Assistant / Back Office
Ali Mahtabifard, MD Thoracic Surgeon
03.2013 - 01.2015
- Obtained client medical history, medication information, symptoms, and allergies. Assisted with vitals when addressed to.
- Scheduled and rescheduled appointments and answered phones.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures. Also performed urinalysis collection.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Licensed Vocational Nurse - Nursing
Glendale Career College
Glendale12-2025
CPT 1 - Phlebotomy
Phlebotomy Training Specialists
Culver City, CA01.2024
Medical Assistant Diploma - Medical Assistant Program
American Career College
Los Angeles, CA 01.2014
High School Diploma -
Los Angeles High School
Los Angeles06.2000
Skills
- Bilingual (Spanish) Verbal and Written
- Venipuncture and Finger-prick blood draws
- Urinalysis Collection
- Vitals- Blood Pressure, Pulse, Respiration Rate, SaO2, and Touchless Body Temperature reading
- Systems EHR, EMR, ECRM, PM, One Source,
- Filing of Medical Records, appointment scheduling, triaging phone calls
- Compassionate with patients Calm and reassuring Customer Expectations
- Strong Attention to Detail and Multitasker
- Merchandise Receiving and Handling; Inventory and Stocking
Certification
- CPT-1 Licensed
- Home Care Aid Certified
- Basic Life Support ( CPR and AED) Certified
- Medical Assistant Diploma
- Property and Casualty CA Licensed
- Life Insurance CA License
- Accident and Health CA Licensed
Timeline
Caregiver
1Heart Caregiving Services
04.2024 - Current
Overnight Crew Member
Planet Fitness (Midtown)
11.2022 - 05.2023
Care Giver
IHSS
01.2015 - 05.2019
Medical Assistant / Back Office
Ali Mahtabifard, MD Thoracic Surgeon
03.2013 - 01.2015
Sales Representative
State Farm Insurance, Carlos Cornejo Agency
07.2003 - 06.2024
Licensed Vocational Nurse - Nursing
Glendale Career College
CPT 1 - Phlebotomy
Phlebotomy Training Specialists
Medical Assistant Diploma - Medical Assistant Program
American Career College
High School Diploma -
Los Angeles High School
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