DIANA E. AYALA
Los Angeles,CA
Summary
Energetic Sales Representative, hardworking, and pursues opportunities to learn new skills, contributing to group success. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding goals
Overview
20
20
years of professional experience
Work History
Sales Representative
State Farm Insurance, Carlos Cornejo Agency
07.2003 - Current
- Sales for Auto, Life, Health, Business, and Commercial Insurance.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Overnight Crew Member
Planet Fitness (Midtown)
11.2022 - 05.2023
- Assisted current members with their membership questions, upgrades, and any additional services .
- Ensured a clean and safe environment for customers by performing thorough cleaning tasks throughout the gym.
- Collaborated with team members to complete nightly tasks efficiently, maintaining a positive work atmosphere (stocking merchandise and promotional flyers were visible to customers).
Overnight Visuals Lead
Pottery Barn Kids
08.2012 - 01.2015
- Overnight supervision of floor visuals followed planograms directions.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Increased overnight productivity by implementing efficient task delegation and team management strategies for our In -Home Design orders.
Education
Medical Assisting Certification
Amercian Career College
Los Angeles01.2015
High School Diploma -
Los Angeles High School
Los Angeles, CA06.2000
Skills
- Honest and Dependable
- Exceeding Customer Expectations
- Product and Service Sales
- Upselling and Cross-selling
- Great Customer Service
- Bilingual (Spanish)
- Register and cash handling
- Multitasker
Timeline
Overnight Crew Member
Planet Fitness (Midtown)
11.2022 - 05.2023
Overnight Visuals Lead
Pottery Barn Kids
08.2012 - 01.2015
Sales Representative
State Farm Insurance, Carlos Cornejo Agency
07.2003 - Current
Medical Assisting Certification
Amercian Career College
High School Diploma -
Los Angeles High School
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