SOPHIA SHIVERS
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Sales Representative
Verizon
Tucson, Arizona
09.2026 - Current
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Managed inventory and ensured accurate product displays to enhance customer experience.
- Collaborated with team members to achieve sales targets and improve store performance.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided technical support for customers using the company's products or services.
- Listened to customer needs to identify and recommend best products and services.
Sales Representative
A T & T
Tucson, AZ
03.2023 - 08.2026
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Engaged customers to understand their needs and recommend appropriate services.
- Demonstrated product features and benefits to enhance customer knowledge and satisfaction.
- Processed customer transactions efficiently using company sales systems and tools.
- Resolved customer inquiries and issues, ensuring a positive experience with the brand.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Provided technical support for customers using the company's products or services.
- Participated in training sessions to stay updated on new products and services offered.
Cashier
Fry's Food Stores
Sahuarita, AZ
02.2022 - 03.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Balanced cash drawers and operated registers.
- Delivered high level of customer service.
- Answered customer questions and provided store information.
- Helped customers find specific products.
- Signed customers up for rewards program.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures and customer services.
- Trained new and current staff members to handle various work tasks.
- Acquired knowledge of various departmental roles to ensure effective coverage during staff shortages.
- Explained goals and expectations required of trainees.
- Helped management stay on top of supply needs.
- Provided leadership, insight and mentoring to newly hired employees.
- Completed thorough opening, closing and shift change functions.
Crew Shift Lead
McDonalds
Tucson, AZ
08.2019 - 12.2021
- Facilitated employee training to enhance team capabilities
- Maintained reliability and responsibility in team operations
- Ensured accuracy in all tasks performed
- Problem-Solving
- Honest and Ethical
- Inventory Stocking
Education
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05-2020
Skills
- Customer Service
- Sales techniques
- POS Systems
- Customer Transactions
- Cash Handling
- Problem Solving
- Detail-Oriented
- Inventory Stocking
- Employee Training
- Reliable and Responsible
- Honest and Dependable
- Honest and Ethical
- Problem-Solving
- Adaptability to change
- Product and service sales
Timeline
Sales Representative
Verizon
09.2026 - Current
Sales Representative
A T & T
03.2023 - 08.2026
Cashier
Fry's Food Stores
02.2022 - 03.2023
Crew Shift Lead
McDonalds
08.2019 - 12.2021
High School Diploma -
Pueblo High Magnet School