Diana Elizabeth Galeas Galeas
Houston,TX
Summary
Accomplished Shift Manager at McDonald's Restaurant, adept in cash handling and customer service, significantly enhanced team performance through effective training and mentorship. Demonstrated exceptional decision-making and problem-solving abilities, ensuring adherence to company standards and values.
Overview
8
8
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
Houston, TX
10.2016 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Instituto Nacional Francisco Gavidia
San Miguel, El Salvador Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's Restaurant
10.2016 - Current
Instituto Nacional Francisco Gavidia