Diana Flores Aleman
El Cajon,CA.
Summary
Recent graduate from the University of California, San Diego with a Bachelor's degree in Sociology and a concentration in Law and Society, complemented by a minor in Ethnic Studies. Currently employed as a Case Manager at a small law firm, specializing in Workers' Compensation claims. Recognized for exceptional organizational skills and dedication to delivering top-notch customer service in fast-paced environments. Possessing keen attention to detail and strong decision-making abilities, excelling at multitasking. Driven by a self-motivated work ethic, whether working independently or as part of a team. Demonstrated expertise in writing, organizing, and project managing cases related to Workers' Compensation, Civil Litigation, and Wills & Trusts. Skilled in conducting research, collecting witness statements, and maintaining well-organized files. Extensive experience working with diverse populations to ensure optimal representation.
Overview
7
7
years of professional experience
Work History
Paralegal
The Sexton Law Firm
Chula Vista, CA
03.2024 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Maintain case files up to date, monitor treatment.
- Scheduled Primary Treating Physician appointments
- AME & QME Requests and Scheduling
- DOR Filings
- Application of Adjudication Filings
Paralegal/Case Manager/Hearing Representative
Banker's Hill Law Firm
San Diego, United States
03.2021 - 03.2024
- As the case manager for the workers comp department I handled the principal attorneys and workers comp calendar to ensure that there are no scheduling conflicts with client conferences, deadlines, deposition and hearings
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted development and implementation of new administrative procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
Sales specialist
Home Depot
El Cajon, United States
01.2018 - 06.2022
- As a universal specialist I would drive sales and leads across all specialty departments, and close potential sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
- Increased sales revenue by developing and implementing strategic sales plans.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Cashier
Jack And The Box
06.2017 - 10.2017
- As a cashier I learned to adapt to a fast paced working environment
- While being in this work setting multitasking was needed to perform exceptional customer service.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Arts - Criminal Justice
Grossmont College
High School Diploma -
Helix Charter High School
Bachelor of Arts - Sociology-Law And Society
University Of California San Diego
Skills
- Customer service
- Persuasive
- Database Administration
- Training and Development
- Assertive
- Analytical
- Client Support
- Manage Schedules
- Case Management
- Legal Research
- Administrative Support
- Client Intakes
- File Pleadings
- Attorney Support
- Records Management
- Legal writing
- Office Administration
- Negotiation
- Project Management
- Legal Analysis
- Calendar Management
- File and Records Management
Languages
Spanish
Native or Bilingual
Timeline
Paralegal
The Sexton Law Firm
03.2024 - Current
Paralegal/Case Manager/Hearing Representative
Banker's Hill Law Firm
03.2021 - 03.2024
Sales specialist
Home Depot
01.2018 - 06.2022
Cashier
Jack And The Box
06.2017 - 10.2017
High School Diploma -
Helix Charter High School
Bachelor of Arts - Sociology-Law And Society
University Of California San Diego
Associate of Arts - Criminal Justice
Grossmont College