Diana Flores Aleman
El Cajon,CA.
Summary
Recent graduate from the University of California, San Diego with a Bachelor's degree in Sociology and a concentration in Law and Society, complemented by a minor in Ethnic Studies. Currently employed as a Case Manager at a small law firm, specializing in Workers' Compensation claims. Recognized for exceptional organizational skills and dedication to delivering top-notch customer service in fast-paced environments. Possessing keen attention to detail and strong decision-making abilities, excelling at multitasking. Driven by a self-motivated work ethic, whether working independently or as part of a team. Demonstrated expertise in writing, organizing, and project managing cases related to Workers' Compensation, Civil Litigation, and Wills & Trusts. Skilled in conducting research, collecting witness statements, and maintaining well-organized files. Extensive experience working with diverse populations to ensure optimal representation.
Overview
7
7
years of professional experience
Work History
Paralegal
The Sexton Law Firm
03.2024 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Maintain case files up to date, monitor treatment.
- Scheduled Primary Treating Physician appointments
- AME & QME Requests and Scheduling
- DOR Filings
- Application of Adjudication Filings
Paralegal/Case Manager/Hearing Representative
Banker's Hill Law Firm
03.2021 - 03.2024
- As the case manager for the workers comp department I handled the principal attorneys and workers comp calendar to ensure that there are no scheduling conflicts with client conferences, deadlines, deposition and hearings
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted development and implementation of new administrative procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Aided settlement negotiations with effective summary reports outlining key points from discovery materials for use during mediation sessions or pretrial settlement talks.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Facilitated efficient case resolution by attending depositions, hearings, mediations, and trials as necessary to assist attorneys in the presentation of evidence or arguments.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Enhanced case strategy development with comprehensive legal memoranda summarizing research findings for attorney review and consideration.
- Maintained up-to-date knowledge of changes in laws or regulations relevant to practice areas through continuous professional development opportunities such as seminars or webinars.
Sales specialist
Home Depot
01.2018 - 06.2022
- As a universal specialist I would drive sales and leads across all specialty departments, and close potential sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Analyzed competitor strategies and identified areas of opportunity for differentiation in the marketplace.
- Built strong client relationships through consistent communication and effective problemsolving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
- Increased sales revenue by developing and implementing strategic sales plans.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Cashier
Jack And The Box
06.2017 - 10.2017
- As a cashier I learned to adapt to a fast paced working environment
- While being in this work setting multitasking was needed to perform exceptional customer service.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Arts - Criminal Justice
Grossmont College
High School Diploma -
Helix Charter High School
Bachelor of Arts - Sociology-Law And Society
University Of California San Diego
Skills
- Customer service
- Persuasive
- Database Administration
- Training and Development
- Assertive
- Analytical
- Client Support
- Manage Schedules
- Case Management
- Legal Research
- Administrative Support
- Client Intakes
- File Pleadings
- Attorney Support
- Records Management
- Legal writing
- Office Administration
- Negotiation
- Project Management
- Legal Analysis
- Calendar Management
- File and Records Management
Languages
Spanish
Native or Bilingual
Timeline
Paralegal
The Sexton Law Firm
03.2024 - Current
Paralegal/Case Manager/Hearing Representative
Banker's Hill Law Firm
03.2021 - 03.2024
Sales specialist
Home Depot
01.2018 - 06.2022
Cashier
Jack And The Box
06.2017 - 10.2017
High School Diploma -
Helix Charter High School
Bachelor of Arts - Sociology-Law And Society
University Of California San Diego
Associate of Arts - Criminal Justice
Grossmont College
Similar Profiles
Jennifer CrouchJennifer Crouch
Workers Compensation Department Manager at Rainwater Holt & Sexton Law FirmWorkers Compensation Department Manager at Rainwater Holt & Sexton Law Firm
Lauren RobertsLauren Roberts
Case Manager at Rainwater, Holt & Sexton Law FirmCase Manager at Rainwater, Holt & Sexton Law Firm
LINETTE BONET MARTINEZ, ESQ.LINETTE BONET MARTINEZ, ESQ.
Paralegal at Personal Injury Law Firm - Patiño Law FirmParalegal at Personal Injury Law Firm - Patiño Law Firm