Dianahy Lopez Valentin
San Antonio,TX
Summary
Dynamic professional with extensive experience at Duke University, excelling in guest relations and technical operations. Proven ability to enhance patron satisfaction through attention to detail and effective communication. Skilled in managing ticket inventory and implementing internet sales programs, ensuring operational efficiency and safety in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Box Office Lead
Venue and Production Management
Durham, NC
05.2023 - 12.2025
- Coordinated business operations for Bryan Center Desk and University Box Office programs.
- Managed front-of-house activities for campus theater events.
- Oversaw cash revenue handling and ticket inventory management.
- Provided technical consultation on specialized ticket management software and hardware.
- Developed internet ticket sales programs, integrating DukeCard interface.
Stagehand & Usher
Duke Univ. Music Department
Durham , NC
09.2022 - 12.2025
- Assisted in setup of technical and practical effects for Baldwin/Nelson Music Room performances.
- Facilitated breakdown of equipment after each show to maintain operational efficiency.
- Collaborated with stage technicians to set up and calibrate lighting, microphones, and recording equipment.
- Executed responsibilities independently and as part of a team to ensure seamless operations.
- Ensured patron satisfaction by acquiring knowledge of venue space and providing accurate event information.
- Communicated information related to events and venue clearly and concisely to enhance guest experience.
Team Member
Whatabuger
07.2021 - 03.2022
- Managed multiple tasks simultaneously while ensuring accuracy and customer satisfaction in a fast-paced environment.
- Maintained clean, organized, and safe work areas to enhance efficiency and team safety.
- Contributed to team success by completing assignments swiftly and fostering strong relationships with coworkers and managers.
Education
Bachelor of Science - Neuroscience & Spanish Studies
Duke University
Durham, NC05-2026
Skills
- Guest relations and product knowledge
- Safety practices
- Facility maintenance
- Attention to detail
- Instruction adherence
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
2020 BLS provider, AHA certified
Timeline
Box Office Lead
Venue and Production Management
05.2023 - 12.2025
Stagehand & Usher
Duke Univ. Music Department
09.2022 - 12.2025
Team Member
Whatabuger
07.2021 - 03.2022
Bachelor of Science - Neuroscience & Spanish Studies
Duke University