Diana Linda Escobar
El Paso,TX
Summary
Professional Member Service Specialist/ Order management specialist with comprehensive experience in delivering exceptional customer service. Results driven professional with significant experience in customer service, member service and 20 years of order management coordinator experience .
Known for optimizing order processing systems and enhancing customer satisfaction. Proven ability to collaborate effectively within teams and adapt to dynamic operational needs, showcasing strong problem-solving skills and attention to detail.
Overview
19
19
years of professional experience
Work History
Member Services Representative
Security Service Federal Credit Union
El Paso, TX
06.2025 - Current
- Process daily member transactions including withdraws, loan or credit card payments and account inquiries.
- Open new accounts with guided members through product offerings such as deposit accounts, IRA's and CD's.
- Resolve member issues with professionalism and efficiency
- Promote financial products and services to meet member neds
- Maintain accurate records and ensure compliance with credit union policies.
ITEM MASTER/ COST ACCOUNTING CLERK
Helen of Troy
El Paso, TX
03.2024 - 05.2025
- Maintained the company's central product and material data base,ensuring data accuracy. consistency and completeness.
- Creating and updating item records (sku, descriptions,specifications, suppliers and pricing) with ERP system.
- Collaborate with cross-functional teams (supply chain,finance ) enforcing data governance, resolving discrepancies and supporting master data projects.
- Coordinate with worldwide departments to ensure new item set up requests accuracy via email.
- Entering new item set up requests , audit forms to ensure all categories are set up correctly in order items to be costed.
- Improved data quality by implementing rigorous validation and verification processes.
- Conducted daily costing and entry for freight overhead and tariff rates for all items carried by the company.
- Worked with other team members on continuously seeking process improvements in order to streamline processes.
Order Management/Customer Service and Sales
Helen of Troy
El Paso, TX
10.2006 - 03.2025
- Accurately process orders received from customers via email and EDI to process as an order to cash utilizing the Oracle Program.
- Verify orders and ensures the customer is adhering to the correct and agreed upon prices, payment terms, credit terms.
- Ensures all documents pertaining to orders are maintained for audit purposes.
- Manage customer accounts to include price lists, shipping addresses, and cross references.
- Communicate order information with the customer and/or Sales Representatives via emails.
- Monitored ship dates and coordinated with the Warehouse to ensure that ship and arrival dates are met.
- Reviewed and managed key performance indicators, i.e., score cards, cancellation reports to look for any areas of possible process improvements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Documents out-of-stock items and communicates this to our sales teams and customers.
- Monitors vendor routing guidelines for updates and changes to ensure that we are following the customers’ requirements.
- Reviews vendor chargebacks and provide root cause analysis and improvement plan to work towards reducing non compliance charges
- Promptly and accurately respond to customers inquiries via email or phone and provide top quality service.
- Partner with our traffic and warehouse teams to ensure all our customers to continuously look for better processes especially for our top accounts.
- Issues RMA’s for any freight returns from either the customer or the carriers
Education
GED - COLLEGE BASICS
EL Paso Community College
01.2001
High School - undefined
Bel Air High School
01.1989
Skills
- Zendesk trained- Working knowledge of Oracle Order management systems R12, Microsoft office and office equipment, customer support, Analytical skills, Detail oriented, Data analysis, Time management, Organizational and time management skillsOTM, , Oracle transportation
- Relationship building
- Complaints management
- Data entry proficiency
- Account maintenance
- Workflow management
- Payment management
- Service sales
- Product promotion
Languages
Spanish
Native or Bilingual
Timeline
Member Services Representative
Security Service Federal Credit Union
06.2025 - Current
ITEM MASTER/ COST ACCOUNTING CLERK
Helen of Troy
03.2024 - 05.2025
Order Management/Customer Service and Sales
Helen of Troy
10.2006 - 03.2025
High School - undefined
Bel Air High School
GED - COLLEGE BASICS
EL Paso Community College