Dianayeli (Diana) Macias
Sun Valley,NV
Summary
Dynamic preschool teacher with a proven track record at Alice Smith Elementary, excelling in classroom management and fostering social-emotional development. Adept at enhancing parent-teacher communication, I successfully increased parent involvement and student engagement, while supporting diverse learning needs through tailored lesson plans and positive reinforcement strategies.
Before I decided to continue with my education to have better jobs in life, I work with customer service, based on my experience I provide exceptional support and resolving customer issues. Proven ability to build rapport with customers, identify their needs, and deliver effective solutions. Skilled in using various communication channels, including phone, email, and chat, to ensure customer satisfaction."
Strong communication and problem-solving skills, with a proven track record of exceeding Proficient in handling a high volume of inbound calls, addressing customer inquiries, and escalating complex issues to the appropriate teams. Strong knowledge of customer service principles and techniques, with a commitment to achieving first call resolution."
Overview
6
6
years of professional experience
Work History
Preschool Teacher
Alice Smith Elementary
2025.09 - Current
- Developed engaging lesson plans to enhance children's learning experiences.
- Implemented classroom activities that promoted social and emotional development.
- Fostered a nurturing environment that encouraged student participation and creativity.
- Collaborated with parents to support children's educational progress and address concerns.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
- Fostered safe and inclusive classroom environment, allowing students to express themselves freely and respectfully.
- Established positive relationships with students and families.
- Supported students in developing self-esteem and self-confidence.
- Encouraged use of technology to support student learning.
Housekeeping and Front Desk Supervisor
Garibaldi Inn Hotel
2020.03 - 2021.10
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new staff on customer service standards and hotel policies.
- Resolved guest complaints efficiently, enhancing overall satisfaction and retention rates.
- Managed inventory of office supplies and equipment, optimizing resource availability.
- Collaborated with housekeeping to maintain room readiness, ensuring high cleanliness standards were met consistently.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Education
Associate of Science - Associate of Arts in Education
Tillamook Bay Community College
Tillamook, OR06.2025
Skills
- Classroom management
- Classroom organization
- Child development
- Positive reinforcement
- Parent-teacher communication
- Bilingual in language
- Social skills development
- Adept at working with special needs children
- Conflict resolution techniques
- Collaborative and Team-oriented
- Communicating with parents and teachers
- Promoting social and emotional development
- Communication and interpersonal skills
- Parent-teacher conferences
- Fast learner
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Preschool Teacher
Alice Smith Elementary
2025.09 - Current
Housekeeping and Front Desk Supervisor
Garibaldi Inn Hotel
2020.03 - 2021.10
Associate of Science - Associate of Arts in Education
Tillamook Bay Community College