Diandra Carter
East Chicago,IN
Summary
Proven track record in enhancing customer experience and store efficiency, notably at Speedway Gas Station. Skilled in inventory control and customer service, adept at problem-solving and maintaining high satisfaction levels. Demonstrated ability to exceed performance targets through effective time management and engagement strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Speedway Gas Station
09.2019 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Passenger Service Agent
United Ground Express
04.2018 - 05.2019
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Cashier
Casey General Store
05.2017 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Yard Checker
Remprex
08.2015 - 08.2016
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Education
No Degree - Massage Therapy
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
Thornwood High School
South Holland, IL05.2006
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Time Management
- Inventory Control
- Store Organization
Timeline
Assistant Store Manager
Speedway Gas Station
09.2019 - 10.2023
Passenger Service Agent
United Ground Express
04.2018 - 05.2019
Cashier
Casey General Store
05.2017 - 08.2017
Yard Checker
Remprex
08.2015 - 08.2016
No Degree - Massage Therapy
South Suburban College of Cook County
High School Diploma -
Thornwood High School