Diandra Hippolyte McKnight
El Paso
Summary
Qualified Health Benefits Specialist seeking new opportunities. Extensive experience in managing employee health benefits programs and ensuring compliance with healthcare regulations. Demonstrated expertise in client communication and problem-solving to improve employee satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Supplemental Health Benefits Specialist
The Cigna Group
08.2023 - 05.2024
- Served as a liaison between clients and insurance carriers during annual open enrollment periods, ensuring timely and accurate policy updates.
- Generated detailed reports analyzing client coverage usage patterns, identifying opportunities for cost-saving adjustments or plan modifications.
- Managed a high volume caseload while maintaining exceptional attention to detail and responsiveness to client inquiries.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Prescription Services and Benefits Specialist
Concentrix
09.2019 - 03.2022
- Performs benefits investigation, prescription prior authorization, and researches financial assistance needed to ensure patients have access to medications needed.
- Conducts outbound phone calls for patient support, adherence checks, and refill reminders.
- Accepts inbound calls from patients and addressing patient needs.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for members.
Assistant Store Manager
Dollar General
01.2014 - 09.2019
- Conduct safety meetings in absence of the Store Manager; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment
- Comply with company policies and procedures; assist the Store Manager in ensuring employee compliance
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate
Dollar General
11.2012 - 01.2014
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelors - Healthcare Administration
Perdue University
05-2026
Associates - Science
Seminole State College of Florida
Sanford, Fl01-2022
Skills
- HIPAA compliance
- Medicare / Medicaid expertise
- Supplemental Insurance expertise
- Claims processing
- Benefits administration
- Critical thinking
- Team collaboration
- Investigation skills
- Policy interpretation
Timeline
Supplemental Health Benefits Specialist
The Cigna Group
08.2023 - 05.2024
Prescription Services and Benefits Specialist
Concentrix
09.2019 - 03.2022
Assistant Store Manager
Dollar General
01.2014 - 09.2019
Sales Associate
Dollar General
11.2012 - 01.2014
Bachelors - Healthcare Administration
Perdue University
Associates - Science
Seminole State College of Florida
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