Diandra Oliver
Brooklyn,NY
Summary
Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Vanguard Dermatology
Brooklyn NY, NY
01.2024 - Current
- Document patient histories, including history of present illness (HPI), medical, surgical, family history, medications, and allergies
- Experience and training with EMA charting system
- Prepare and assist providers with dermatological and cosmetic procedures, including ED&Cs, biopsies (shave and punch), ILK, I&D, Botox, laser treatments, excisions, and other surgical interventions
- Assist Doctor with MOHS surgeries
- Administer local anesthesia and remove sutures as directed
- Ensure strict adherence to sterile techniques and infection control practices.
- Sterilize medical instruments and dispose contaminated supplies
- Perform scribing responsibilities, including inputting templates and chart notes as directed by physicians
- Administer medications as directed by the physician
- Process prescription refills and manage prior authorizations
- Log pathology samples and coordinate with appropriate laboratories
- Operate specialized equipment such as Narrowband UVB and photodynamic therapy units
- Maintain and replenish liquid nitrogen containers
- Clean and stock examination rooms and supply areas
- Ensure adherence to organizational infection control protocols
- Perform other duties as assigned by the supervising physician or department lead
Patient Service Representative
Vanguard Dermatology
Brooklyn , NY
01.2024 - Current
- Greet patients, registering and scheduling as appropriate
- Triage and routes clinical calls as appropriate
- Assist patients with necessary paperwork as needed
- Experience and training with eClinicalWorks (eCW) software
- Maintain work area and lobby in neat and orderly manner
- Resolve questions/issues to appropriate resources as needed
- Collect co-payments from patients at the time of service, verifying insurance information, and ensure accurate billing by checking patient eligibility and deductibles
- Perform basic clerical duties like copying, faxing, and filing documents
- Enter referral information as appropriate
- Regular and reliable attendance
- Perform other duties as assigned
Unit Secretary
Ditmas Park Nursing and Rehab Center
Brooklyn , NY
08.2022 - 12.2022
- Greeted visitors and patients in a courteous and friendly manner
- Provided patient information to facilitate timely admissions and discharges
- Assisted with admitting processes including completing forms, obtaining signatures
- Checked outpatients upon completion of their visit
- Conducted follow-up phone calls to discharged patients regarding their care after leaving
- Provided clerical support including filing, faxing, photocopying and data entry of patient information
- Managed the front desk area ensuring neatness at all times
Fitness Center Receptionist
SUNY Delhi
Delhi, New York
01.2021 - 01.2022
- Greeted and welcomed guests upon their arrival
- Maintain a record of all guests and members coming to the gym
- Resolve all customer complaints
- Scheduled appointments and registered new members into the system
- Answered incoming calls in a professional manner, responded to customer inquiries and directed calls appropriately
- Provided excellent customer service by responding promptly to requests from members or staff
- Maintained cleanliness and organization of reception area and gym facilities
- Managed front desk operations, ensuring efficient guest check-in and check-out
Education
Bachelors degree - Healthcare Management
SUNY Delhi
Delhi, NY12-2025
High School Diploma -
Oceanside High School
Oceanside, NY06.2018
Skills
- MS Office, Word, Excel, PowerPoint, Out look
- Positive and professional
- Time Management
- Multitasking and prioritization
- Verbal and written communication
- Customer Service
Languages
English
Timeline
Medical Assistant
Vanguard Dermatology
01.2024 - Current
Patient Service Representative
Vanguard Dermatology
01.2024 - Current
Unit Secretary
Ditmas Park Nursing and Rehab Center
08.2022 - 12.2022
Fitness Center Receptionist
SUNY Delhi
01.2021 - 01.2022
Bachelors degree - Healthcare Management
SUNY Delhi
High School Diploma -
Oceanside High School