DIANE R. ADCOCK
201 DOVER CT, WOODSTOCK,GA
Summary
Seeking to transfer multi-faceted skill set, 28+ years of professional experience, exceptional attention to detail, outstanding organizational skills, and commitment to unparalleled customer service into a Lead Payroll Position in a dynamic, innovative, and employee-centric organization.
Overview
28
28
years of professional experience
Work History
Business Analyst / Project Manager
T-Mobile (formerly Sprint)
04.2020 - Current
- Managed E2E PO Management for Large Suppliers, processing in excess of $200M in Purchase Orders and Change Requests related to Construction Services.
- Established processes and controls to ensure PO coverage was in place prior to the commencement of work and were closed out prior to the exhaustion of project funding.
- Provided detailed project status updates to stakeholders and executive management.
- Assisted colleagues with large scale PO clean-up activities, reconciliations, and identification of inconsistencies and anomalies in PO Data.
- Represented stakeholders as subject matter expert for planning related to new systems and processes in the PO Management space.
Network Business Analyst
Sprint
07.2013 - 03.2020
- Various roles and responsibilities including data tracking and analysis, contract/lease administration, project management, reporting, numerous accounting reconciliation projects, and multiple data integrity initiatives.
- Served as Subject Matter Expert for Project Management tool development which included planning, logical process flow development, business unit acceptance testing and end-user training.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Financial Analyst
ADP (acquired WALLACE In October 2011)
01.2009 - 07.2013
- Prepared documentation to support Georgia Retaining Tax Credit submissions which involved financial analysis, project management, and client interaction activities leading to successful recovery of qualifying training costs for clients within the state of Georgia.
- Worked daily with highly sensitive and confidential employee payroll and personal identifying information (PII) and ensured the stringent protection of this data.
- Coordinated with a Project Manager to accurately analyze the training data collected and merge that data with the PII to arrive at proper valuation of the training activities.
- Advanced MS Excel skills were required in this position, including knowledge of numerous formulas and functions such as vlookups, as well as pivot table creation.
Contractor
ASC Group
05.2008 - 12.2008
- Completed specialty contract projects for various telecommunication companies which included database research, data entry, and data analysis,
Senior Contract Administrator
Sprint Nextel Corporation
11.2000 - 04.2008
- Responsible for large landlord account reconciliation projects. Reconciled claims by researching and analyzing leases, accounting data, financial aging reports and payment histories to determine validity of claims presented and processing the proper documentation in order to correct discrepancies in various company databases. Reconciled a $4M claim, resulting in a $3.5 M cost avoidance/recovery..
- Maintained personal rapport and win-win relationships with landlords and inter-departmental contacts.
- Acted in a supervisory capacity as requested by manager.
- Developed training materials and personally trained associates and contractors to complete rent reconciliations.
- Developed key procedural documentation for new processes, systems, and databases that employees were required to follow / use with little or no prior training.
- Served as SME for the establishment of the National Lease Management methods and procedures.
- Recognized with three Sprint Excellence Awards for outstanding results related to reconciliation efforts.
Property/Lease Specialist
Sprint Nextel Corporation
09.1999 - 10.2000
- Point of Contact for landlord inquiries related to lease management/accounting issues for more than 500+ sites.
- Tracked lease and option renewals in order to ensure proper and timely notification of intent.
- Oversaw site file audits and maintenance to ensure security, accuracy and completeness.
- Managed a mailing project for 3500+ landlords of new company contact information.
- Responsible for comparison and reconciliation efforts for company databases, resulting in a large cost savings.
Staff Operations Specialist/Database Administrator
Sprint Nextel Corporation
10.1997 - 08.1999
- Co-created, maintained, and supported an office-wide MS Access database used for project management of all aspects of the network build-out.
- Designed specialty forms, queries and reports for personnel and management.
- Supported management in facilities administration, communication and supply procurement.
- Trained associates on a company-wide project management database (which was developed with our local database as a guide).
- Developed a standalone reporting database which extracted data from the company-wide database in order to organize date to create key reports for associates and management teams.
Site Development Specialist
Sprint Nextel Corporation (formerly SSLP)
02.1997 - 09.1997
- Hand selected by management to relocate to Atlanta, GA to be a part of the launch team responsible for designing, building and deploying the initial Sprint PCS network in Atlanta, GA.
- Responsible for NEPA regulatory compliance activities. Prepared weekly reports for Senior Corporate Management. Liaison between Property Management and Corporate regarding NEPA issues.
- Tracked zoning and leasing project status for over 400 sites.
Project Coordinator/Regulatory Compliance Analyst
Sprint Spectrum, LP
06.1996 - 01.1997
- Started position as an office intern but was hired as a full-time employee as a result of my outstanding contributions.
- Coordinated and tracked federally mandated FAA/FCC regulatory compliance activities, researched regulations, and reported findings to team members.
- Mediated between FAA/FCC Consulting firms and Property Management team.
- Recognized by Senior Management for the development of a process flow chart for regulatory compliance that was ultimately used at the National level.
- Provided administrative support and ad hoc project support to all departments as requested.
Education
Bachelor of Arts - Spanish
The College of Saint Rose
Skills
- Excellent PII Discretion
- Comfortable Working with Large Datasets
- Accurate Report Preparation
- Account Reconciliation/Investigation
- E2E PO Management
- Procedural Documentation Development
- System & Process Training
- Internal & External Customer Management
- Contract/Lease Management
- Quick Assimilation to Processes & Systems
- MS Office Suite (Advanced Excel)
- Clear and Concise Communication
- Contract/Lease Management
- Quick Assimilation to Processes & Systems
- MS Office Suite (Advanced Excel)
- Clear and Concise Communication
Core Knowledge Skill Areas
- Account Reconciliation
- Project Management
- E2E PO Management
- Detailed Analysis and Reporting Abilities Using Large Datasets
- Experience Working with Highly Confidential Data
- Database Development & Support
- Process Redesign/Streamlining
- Procedural Documentation
- System & Process Training
- Internal & External Customer Management
- Contract/Lease Management
- Multi-Departmental Coordination
- Ability to Quickly Assimilate to New Processes & Systems
- High Proficiency in MS Office Suite with Excel emphasis
Timeline
Business Analyst / Project Manager
T-Mobile (formerly Sprint)
04.2020 - Current
Network Business Analyst
Sprint
07.2013 - 03.2020
Financial Analyst
ADP (acquired WALLACE In October 2011)
01.2009 - 07.2013
Contractor
ASC Group
05.2008 - 12.2008
Senior Contract Administrator
Sprint Nextel Corporation
11.2000 - 04.2008
Property/Lease Specialist
Sprint Nextel Corporation
09.1999 - 10.2000
Staff Operations Specialist/Database Administrator
Sprint Nextel Corporation
10.1997 - 08.1999
Site Development Specialist
Sprint Nextel Corporation (formerly SSLP)
02.1997 - 09.1997
Project Coordinator/Regulatory Compliance Analyst
Sprint Spectrum, LP
06.1996 - 01.1997
Bachelor of Arts - Spanish
The College of Saint Rose
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