Diane Andrews
Mount Pleasant,TN
Summary
Experienced Customer Service Supervisor bringing 35 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
35
35
years of professional experience
Work History
Customer Service Supervisor
Haulers Insurance Company, Inc.
01.1990 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
No Degree -
MT. PLEASANT HIGH SCHOOL
MT. PLEASANT, TNSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Haulers Insurance Company, Inc.
01.1990 - Current
No Degree -
MT. PLEASANT HIGH SCHOOL
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