NAYELHI ESTUDILLO
18093 E Ford Pl. ,CO
Summary
Bilingual customer service and management professional with over 10 years of experience leading teams, supporting clients, and overseeing daily operations in fast-paced, service-driven environments. Proven ability to build strong customer relationships, resolve complex issues, train and manage staff, and maintain high service standards. Known for professional empathy and the consistent delivery of positive client experiences.
Overview
2026
2026
years of professional experience
Work History
Regional Manager
The Glam House Beauty Salon
2022 - Current
- Oversaw daily salon operations to ensure high-quality service and client satisfaction.
- Developed and implemented staff training programs to enhance team performance and skill sets.
- Managed inventory levels, optimizing product usage and reducing waste across multiple locations.
- Analyzed client feedback to identify areas for service improvement and implement necessary changes.
Community Liaison
Aurora Public Schools
2014 - 2022
- Developed and maintained partnerships with community organizations to enhance educational resources.
- Coordinated events and workshops to foster engagement between schools and families.
- Facilitated communication between educators and community stakeholders to address local needs.
- Implemented feedback mechanisms for parents to improve school programs and services.
Manager / Bartender / Server
Real De Minas Mexican Restaurant
2013 - 2020
- Supervised daily restaurant operations to ensure compliance with health and safety regulations.
- Coordinated staff schedules to optimize workflow and maintain service quality during peak hours.
- Managed bar inventory, ensuring proper stock levels and minimizing waste.
- Managed multiple tables efficiently while maintaining high standards of guest satisfaction.
Skills
- Customer Service & Client Relations
- Team Leadership & Staff Training
- Operations & Daily Management
- Conflict Resolution & Problem Solving
- Scheduling & Workflow Coordination
- Bilingual Communication (English/Spanish)
- High-Volume Service Environments
- Professional & Client-Focused Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Manager
The Glam House Beauty Salon
2022 - Current
Community Liaison
Aurora Public Schools
2014 - 2022
Manager / Bartender / Server
Real De Minas Mexican Restaurant
2013 - 2020