Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Barrett

Gilbertsville,PA

Summary

Enthusiastic Member Service Supervisor with many years' experience. Adept at building customer loyalty with knowledgeable, authoritative service. Effective team leader and problem solver.

Overview

36
36
years of professional experience

Work History

Assistant Member Service Supervisor

Freedom Credit Union
Warminster, PA
07.2021 - Current
  • Assisted customers with inquiries, complaints and requests in a professional manner.
  • Trained, coached and developed new employees to ensure they had the necessary skills for their role.
  • Monitored staff performance to ensure adherence to company policies and procedures.
  • Mentored and motivated employees in regards to service quality, knowledge and performance.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Used video conferencing solutions to communicate and train personnel in remote offices.

Assistant Branch Supervisor

Freedom Credit Union
Warminster, PA
06.2012 - Current
  • opened accounts, assisted members with loan applications and performed account maintenance
  • performed audits of teller drawers, the ATM and vault
  • mentored reps with product and procedure guidance
  • encouraged reps to recognize sales opportunities and meet sales goals

Teller

Freedom Credit Union
Warminster, PA
09.2010 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.

Senior Service Representative

Provident/PNC Bank
Wilmington, DE
10.1988 - 08.1996
  • Provided customer service for all inquiries, including troubleshooting and problem resolution.
  • Demonstrated strong communication skills to maintain customer relationships and resolve customer issues.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

General Banking Diploma - General Banking

American Institute of Banking
Various Locations
06-1992

Skills

  • Customer support services
  • Call Center Operations
  • Customer service standards
  • Complaints Management
  • Workflow Management
  • Due diligence

Timeline

Assistant Member Service Supervisor

Freedom Credit Union
07.2021 - Current

Assistant Branch Supervisor

Freedom Credit Union
06.2012 - Current

Teller

Freedom Credit Union
09.2010 - Current

Senior Service Representative

Provident/PNC Bank
10.1988 - 08.1996

General Banking Diploma - General Banking

American Institute of Banking

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Diane Barrett