Diane Berrios
Englishtown
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1997
1997
years of post-secondary education
Work History
Paraprofessional
Manalapan Englishtown School District
Manalapan
09.2024 - Current
- Supported teachers in classroom management and instructional activities.
- Assisted students with special needs during lessons and daily tasks.
- Monitored student progress and reported concerns to educators.
- Participated in training sessions to enhance educational strategies and techniques.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
Front Desk Receptionist
ProCare Rehabilitation
Marlboro
04.2024 - 09.2024
- Managed phone calls and scheduled appointments efficiently for therapists.
- Maintained patient records and ensured confidentiality in compliance with regulations.
- Assisted patients with insurance verification and explained billing procedures clearly.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Lunch Assistant/Sub Secretary
Manalapan Englishtown School District
Manalapan
09.2021 - 06.2024
- Communicated with teachers about student needs and lunchtime concerns promptly.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Assisted students in food selections and dietary needs during lunch service.
- Provide customer service to students, parents, and staff
- Greet and direct visitors
- Distribute any materials/mail to appropriate staff
Lead Patient Coordinator
Schweiger Dermatology Group LLC
Manalapan
12.2017 - 03.2020
- Scheduled and confirmed patient appointments with patients.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Coordinated patient schedules to optimize clinic flow and reduce wait times.
- Trained new staff on office procedures and patient interaction standards.
- Assisted with insurance verification and pre-authorization processes efficiently.
- Collaborated with medical staff to streamline patient check-in procedures.
- Managed patient inquiries through phone and email communication effectively
- Monitored patient flow throughout the facility to ensure that all patients receive prompt attention.
- Assisted in scheduling appointments, tests and procedures for patients as needed.
- Provided leadership, guidance and support to the patient care team.
- Processed patient intake information prior to appointment.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Built work schedules for staff and physicians
- Trained new medical front desk staff
- Demonstrated flexibility during changes to patient care practice.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Medical Office Secretary
Hametz and Picascia Dermatology
Freehold
09.2009 - 12.2017
- Managed patient scheduling and appointment confirmations efficiently.
- Processed medical records and maintained confidentiality protocols diligently.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained office supplies inventory and ordered necessary items regularly.
- Utilized electronic health record systems for data entry and updates accurately.
- Supported front desk operations by greeting patients warmly and professionally.
- Organized patient files and ensured compliance with regulatory standards consistently.
- Set up new patient files with appropriate documentation.
- Scanned documents into electronic format for easy retrieval later on.
- Assisted in scheduling appointments for patients.
- Greeted patients, collected personal information and verified insurance coverage.
- Processed payments from patients using cash registers or computers.
- Participated in staff meetings and contributed to quality improvement initiatives.
- Handled cash transactions and processed payments for medical services.
Education
St. Edmund’s Preparatory
Brooklyn, NYSkills
- Classroom support
- Special needs support
- Patient scheduling
- Electronic health records
- Medical office administration
- Patient care coordination
- Customer service
- Communication skills
Timeline
Paraprofessional
Manalapan Englishtown School District
09.2024 - Current
Front Desk Receptionist
ProCare Rehabilitation
04.2024 - 09.2024
Lunch Assistant/Sub Secretary
Manalapan Englishtown School District
09.2021 - 06.2024
Lead Patient Coordinator
Schweiger Dermatology Group LLC
12.2017 - 03.2020
Medical Office Secretary
Hametz and Picascia Dermatology
09.2009 - 12.2017
St. Edmund’s Preparatory