Diane Blatter
Bartow
Summary
Experienced with managing administrative functions and supporting departmental needs. Utilizes excellent organizational and communication skills to streamline operations and improve efficiency. Strong understanding of scheduling, record-keeping, and coordinating team efforts.
Overview
18
18
years of professional experience
Work History
BH Department Secretary
BayCare
Winter Haven, FL
01.2023 - Current
- Implemented office protocols that improved operational efficiency and reduced patient wait times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Trained new staff on office procedures, enhancing team productivity and service consistency.
- Acquiring and Maintaining all New Patient Documentation
- In Charge of Open Access for Registering all New Patients
- Collaborated with healthcare providers to streamline referral processes and improve patient care coordination.
- Maintaining the schedule of Multiple Providers
- Oversaw inventory management, ensuring availability of office supplies to support daily operations.
- Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
- Managed patient inquiries and provided accurate information on services and procedures.
- Coordinated appointment scheduling to optimize clinic workflow and enhance patient experience.
Restaurant Manager
Catfish Country Restaurant
Bartow, FL
01.2024 - 10.2025
- Oversaw daily operations, ensuring smooth service and high customer satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed staff scheduling and training to optimize team performance and efficiency.
- Implemented cost-control measures, reducing waste while maintaining food quality standards.
- Streamlined workflow processes, improving service speed during peak hours without sacrificing quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Front Desk Office Manager
Lakeside Pediatrics
Lakeland, Florida
09.2021 - 01.2023
- Supervise up to 26 staff members - to include check in, check out, insurance verifiers, medical records and call center
- Implemented scheduling system improvements, reducing appointment wait times for patients.
- Coordinated multi-line phone system, effectively handling inquiries and directing calls to appropriate staff.
- Developed patient communication protocols, improving overall satisfaction and engagement metrics.
- Oversaw medical record management, ensuring compliance with privacy regulations and accuracy of data entry.
- Streamlined office procedures, increasing operational efficiency and reducing administrative errors.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Implemented all office policy and procedures, to include updating when necessary
- Recorded documentation in electronic medical record of all client appointments
- Interviewed/Hired/Trained all new employees
- Assisted in designing and creating a new scheduling program. Trained all call center staff on the new program
- Monitored call center calls and used for training purposes
- Maintained all front desk VIRMA message boxes
- Maintained and scanned all patient documentation to the patient charts
- Conducted all disciplinary action with staff
- Completed all yearly evaluation with staff
- Managed front desk operations, ensuring efficient patient flow and service delivery.
- Supervised administrative staff, providing training and mentorship to enhance team performance.
Community Logistics Director
KidsTLC, Inc.
Olathe, Kansas
08.2015 - 07.2021
- Purchased/maintained/delivered inventory ($175,000+annually) for all client programs on campus (5 buildings, 4 programs, 11 units-180 clients per week)
- Oversaw scheduling/coordinating/transporting all medical, vision and dental appointments for all PRTF clients (115)
- Recorded documentation in electronic medical record of all client appointments
- Implemented procedures to track and maintain State of Kansas standards on all campus vehicles (12)
- Monitored Campus wide First-Aid supplies (24 kits)/AED management (8 devices)
- Optimized procedures to track and maintain all donated items to campus ($75,000+ annually)
- Processed intake and discharge of every PRTF client (15 clients monthly)
- Performed monthly environmental walk-thru for PRTF and Sanctuary Units
- PRTF/Sanctuary monthly safety drills fire/tornado/active shooter
PRTF Program Director
KidsTLC, Inc.
Olathe, Kansas
01.2012 - 08.2015
PRTF Senior Program Manager
KidsTLC, Inc.
Olathe, Kansas
01.2010 - 01.2012
PRTF Program Manager
KidsTLC, Inc.
Olathe, Kansas
01.2009 - 01.2010
PRTF Supervisor
KidsTLC, Inc.
Olathe, Kansas
08.2008 - 01.2009
Direct Care Staff
KidsTLC, Inc.
Olathe, Kansas
02.2008 - 08.2008
Education
GED -
Bonneville High School
Idaho Falls, IDSkills
- Self-starter
- Organized
- Team-leader
- Motivated
- Strong work-ethic
- Adaptable
- Problem solver
- Time management
- Dependable
- Effective communicator
- Quick learner
- File management
- Insurance verification
- Appointment scheduling
- Scheduling appointments
Accomplishments
- 2020 Difference Maker Award
- 2019 Future CEO Award
- 2010 Commitment Award
- 2009 Environmentalist Award
- 2009 KidsTLC Representative in Botosani, Romania
Timeline
Restaurant Manager
Catfish Country Restaurant
01.2024 - 10.2025
BH Department Secretary
BayCare
01.2023 - Current
Front Desk Office Manager
Lakeside Pediatrics
09.2021 - 01.2023
Community Logistics Director
KidsTLC, Inc.
08.2015 - 07.2021
PRTF Program Director
KidsTLC, Inc.
01.2012 - 08.2015
PRTF Senior Program Manager
KidsTLC, Inc.
01.2010 - 01.2012
PRTF Program Manager
KidsTLC, Inc.
01.2009 - 01.2010
PRTF Supervisor
KidsTLC, Inc.
08.2008 - 01.2009
Direct Care Staff
KidsTLC, Inc.
02.2008 - 08.2008
GED -
Bonneville High School