Kelly Fowler
Manchester
Summary
Dynamic professional with a diverse background in customer service and administration, offering extensive experience in fostering positive client relationships and streamlining operations. A recent caregiving experience for a veteran has cultivated resilience, empathy, and strong problem-solving skills. Eager to leverage these attributes and newly acquired skills in a rewarding role that contributes to organizational success. Prepared to embrace new challenges and make a meaningful impact in the workplace.
Overview
2026
2026
years of professional experience
Work History
Clinical Secretary
Dartmouth-Hitchcock Medical Center
12.2024 - Current
- Managed scheduling for clinical appointments, ensuring optimal use of resources and staff availability.
- Fostered strong relationships with patients, providing empathetic support during their visits while addressing any concerns they may have had about their care plans.
- Assisted in the training of new clinical secretaries, ensuring they were well-versed in policies and procedures related to their roles.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Caregiver for husband
2003 - 01.2024
- Full assisting with all ADL’s, managing medications and medical appointments, professional communications with supports, managing financing
District Sales Administrator
Radio Shack
01.1999 - 01.2003
- Working with the wider development team, manage multiple stores, direct sales as needed, customer service and complaints
Head Cook
Yankee Doodle Lodge
01.1995 - 01.1998
- Managing kitchen and service staff, food prep, tracking/ordering inventory, cooking for tourism buses
Owner/Operator
Video Store
01.1992 - 01.1995
- Store manager, inventory, customer service
Education
EHR & Reimbursement Specialist -
MedCerts
10-2024
Medical Biller And Coder
Med Certs
11-2024
High School -
Brattleboro Union High School
Brattleboro, Vermont06-1988
Skills
- Administration
- Customer Service
- Self-starter
- Communication
- Problem-solving
- Medical Terminology
- Organization
- Appointment scheduling
- Professional telephone etiquette
Timeline
Clinical Secretary
Dartmouth-Hitchcock Medical Center
12.2024 - Current
District Sales Administrator
Radio Shack
01.1999 - 01.2003
Head Cook
Yankee Doodle Lodge
01.1995 - 01.1998
Owner/Operator
Video Store
01.1992 - 01.1995
Caregiver for husband
2003 - 01.2024
EHR & Reimbursement Specialist -
MedCerts
Medical Biller And Coder
Med Certs
High School -
Brattleboro Union High School