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Summary
Work History
Education
Skills
Timeline
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Diane E Boush
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Diane E Boush

Marketing
Denver,CO

Summary

Results-driven account manager with proven expertise in client relations, strategic thinking, and problem-solving. Committed to enhancing customer satisfaction and loyalty through tailored account strategies and effective collaboration.

Work History

Account Manager

Comcast Xfinity
Denver, CO
03.2013 - Current
  • Developed and maintained strong client connections to support ongoing customer loyalty and satisfaction.
  • Crafted comprehensive account strategies to support client success and drive business growth.
  • Evaluated market trends to uncover growth opportunities and optimize service offerings.
  • Facilitated collaboration among cross-functional teams to guarantee timely project and service delivery.
  • Fostered strong client relationships, leading to improved customer satisfaction and retention.

Executive Resolution Specialist

DISH
Denver, CO
05.2005 - 01.2012
  • Resolved complex customer escalations, ensuring satisfaction and loyalty through effective communication.
  • Analyzed trends in customer feedback to identify areas for operational improvement and enhance service delivery.
  • Collaborated with cross-functional teams to develop strategic initiatives that streamlined resolution processes.
  • Trained new team members on best practices for handling escalated issues and improving customer interactions.

Vice President of Marketing

Inflight Productions
Los Angeles, CA
01.1995 - 01.2004
  • Developed and implemented targeted marketing initiatives to boost brand recognition and increase audience engagement.
  • Oversaw the execution of integrated marketing campaigns by coordinating efforts of cross-functional teams across various channels.
  • Interpreted market trends and consumer behavior data to refine strategic initiatives and improve outreach effectiveness.
  • Developed and implemented a cohesive digital marketing strategy that combined SEO, PPC, and social media advertising to maximize brand visibility.

Education

Bachelor of Arts - Journalism And Ballet

Colorado State University
Fort Collins

Bachelor of Arts - Marketing Management And Music Business

California State University Northridge - Diploma
Northridge

Geography - Geography

Golden West College
Huntington Beach, CA

Colonial Studies - Colonial Studies

Hillsdale College
Washington, DC

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Digital Marketing
  • Industry Wide Communication

Timeline

Account Manager

Comcast Xfinity
03.2013 - Current

Executive Resolution Specialist

DISH
05.2005 - 01.2012

Vice President of Marketing

Inflight Productions
01.1995 - 01.2004

Bachelor of Arts - Journalism And Ballet

Colorado State University

Bachelor of Arts - Marketing Management And Music Business

California State University Northridge - Diploma

Geography - Geography

Golden West College

Colonial Studies - Colonial Studies

Hillsdale College
Diane E BoushMarketing