Diane Bullock

• Executed accurate order picking, managed time effectively to ensure timely deliveries within expected windows.

• Received inbound dispute calls regarding charges that should not have been on their Mastercard/Apple Card account, decided whether fraud or possible return issue, created dispute and sent to accurate department to be worked, educated customers in account security.

• Worked flexible hours including night, weekend, and holiday shifts.

Managed inbound and outbound calls, received payment or made payment arrangements, resolved conflicts, collaborated with other departments.

• Operated and maintained audio equipment for live events, ensuring optimal sound quality.

• Conducted financial audits for our clients such as JCPenny, created claims to their vendors, defended claim disputes directly with vendors, audited several different types of claims, supervised all audit clerks.

Completed Accounting classes towards my AAS in Accounting,