Diane Bumanglag
Waipahu,USA
Summary
Dynamic banking professional with over 10 years of experience in high-volume credit union operations, managing more than 100 financial transactions daily with exceptional accuracy in balancing. Proven track record in enhancing member relations, detecting fraud, and maintaining seamless operational flow during critical staffing shortages underscores a commitment to excellence. Extensive financial acumen leveraged within collaborative environments prioritizing service excellence and client satisfaction. Driven by a passion for continuous improvement and eagerness to expand knowledge, dedicated to delivering outstanding financial services.
Overview
20
20
years of professional experience
Work History
Teller
Hawaiian Financial FCU
Waipahu, HI
09.2015 - Current
- High-Volume Output: Consistently maintained a workload equivalent to 3 full-time employees, demonstrating exceptional time management and the ability to prioritize high-impact deliverables under pressure. Streamlined lobby operations by effectively handling 75-150+ daily transactions, maintaining high standards of efficiency and accuracy.
- Process Management: Strategically streamlined workflows to compensate for unplanned staffing gaps, maintaining 75% of team KPIs despite chronic understaffing.
- Reliability & Accountability: Recognized as the primary point of contact for daily product balancing, monthly supply lists requests, and providing consistent stability and institutional knowledge for the department during a year of high turnover and absenteeism.
- Assisted members with account inquiries, providing exemplary customer service and fostering trust. Proactively identify and mitigate potential losses through rigorous fraud detection and meticulous attention to detail.
Team Member
Regal Cinemas
Pearl City, HI
01.2006 - 06.2015
- Operational Excellence & Cash Management: Executed high-volume POS transactions and cash reconciliation with 100% accuracy, maintaining strict adherence to company financial policies and internal audit standards.
- Compliance & Risk Mitigation: Enforced rigorous safety and health protocols during peak operations, ensuring full regulatory compliance and mitigating operational risks in a fast-paced environment.
- Team Leadership & Onboarding: Facilitated the training of new personnel on standard operating procedures (SOPs) and customer interaction standards, fostering a collaborative culture to improve team efficiency.
- Workflow Optimization & Time Management: Leveraged effective task prioritization and delgation to ensure seamless business continuity during high-traffic periods, holidays, and staff absences.
- Inventory Control & Asset Reporting: Managed inventory audits and monitored supply chain levels for concessions, providing timely reporting to management to prevent operational shortages.
- Strategic Engagement & Product Knowledge: Supported business growth by executing promotional displays and developing deep product knowledge to provide a solution-oriented client experience.
- Operated projection equipment, performing routine checks to maintain optimal performance. Also compiled trailer packages that were needed prior to the feature presentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a perfect attendance record over 9 years while managing high-volume cash operations and assisting in the training of new hires in multiple positions in a fast-paced environment. In additional to covering for call outs or busy holidays.
Education
High School Diploma -
Waipahu High School
Waipahu06-2004
Skills
- Banking Core Systems (Fiserv, Navigator, Portico, PSCU, FIS, Relationship Manager, Evision, CXI, Fedline)
- Microsoft Office Suite (Excel, Word, Outlook, Teams, Powerpoint)
- Check Processing & Remote Deposit Capture
- Excellent time management skills
- Professionalism and courtesy, Excellent communication skills
- Strong work ethic, reliable
- Exceptional customer service
- Cash handling and management, cash drawer balancing, vault balancing
- Transaction processing accuracy
- Compliance, banking laws, and regulations
- Rapid 10-key data entry
Timeline
Teller
Hawaiian Financial FCU
09.2015 - Current
Team Member
Regal Cinemas
01.2006 - 06.2015
High School Diploma -
Waipahu High School
CORE COMPETENCIES
- -High-Volume Transaction Processing: Expert in cash handling, vault procedures, and complex overrides.
- -Member Relationship Management: 10-year history of building trust and resolving member issues. Pride myself on greeting regular members by name.
- -Operational Resilience: Proven ability to manage lobby's busy flow and service standards under high-pressure conditions.
- -Compliance & Risk Mitigation: Strong knowledge of BSA/AML, fraud prevention, and regulatory requirements.