Diane Burke
Summary
Detail‑oriented Main Banker and Cashier with experience handling high‑volume cash operations, balancing multiple departments, and maintaining perfect accuracy in a regulated gaming environment. Skilled in Title 31 compliance, large‑scale cash verification, and customer service. Proven record of zero discrepancies, strong integrity, and reliability. Bilingual in English and Spanish.
Overview
2
2
years of professional experience
Work History
Main Banker
Speaking Rock Casino
El Paso
09.2024 - 05.2026
- Balanced cash drawers for cashiers, bartenders, food & beverage staff, and bingo operations.
- Managed banks up to $27,000+ with perfect accuracy.
- Counted, verified, and documented up to $4 million in incoming funds from the previous day.
- Ensured compliance with Title 31 and internal audit procedures.
- Troubleshot and maintained customer ticket kiosks to ensure smooth payouts.
- Maintained a zero‑point record under the accuracy scoring system (no overages/shortages).
- Demonstrated strong integrity, never suspended or disciplined.
Cashier
Speaking Rock Casino
El Paso
04.2024 - 09.2024
- Delivered quick and courteous service during peak hours, enhancing customer experience in a fast-paced environment.
- Paid out jackpots and processed customer ticket payouts, ensuring accurate transactions for customer satisfaction.
- Ensured compliance with Title 31 reporting requirements while verifying customer identification to prevent fraud.
- Balanced cash drawer daily with no discrepancies.
Education
BBA - Media Advertisment
The University of Texas At El Paso
El Paso, TX05-2028
Skills
- Cash handling (up to $4M verified daily)
- High‑volume transaction processing
- Fraud prevention and ID verification
- Title 31 compliance
- Balancing drawers and departments
- Kiosk troubleshooting and payout systems
- Customer service
- Team coordination and communication
- Bilingual: English and Spanish
Timeline
Main Banker
Speaking Rock Casino
09.2024 - 05.2026
Cashier
Speaking Rock Casino
04.2024 - 09.2024
BBA - Media Advertisment
The University of Texas At El Paso