Diane Cannistraci
Las Vegas,NV
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions. Helpful Service Supervisor with many years of experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills.
Overview
15
15
years of professional experience
Work History
Real Estate Broker
Self-employeed
Las Vegas, NV
06.2012 - 06.2020
Conducted Vacation Rentals at Signature MGM Grand Las Vegas. Signature Rentals by Owner Direct, LLC brokering over 200 suites. Responsibilities were not limited to:
- Advertising
- Reservations
- Maintenance
- Trust Account Accountability/Disbursements
- Scheduling Maid Service ie: checkout/midstay/VIP
Head of Housekeeping
Signature Rentals ByOwner Direct Maid Service, LLC
Las Vegas, NV
07.2012 - 06.2020
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Real Estate Agent
Self Employed Century 21 Aadvantage Gold
Las Vegas, NV
01.2005 - 06.2012
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Long-Term Substitute Teacher
Clark County School District, CCSD
09.2007 - 06.2012
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Education
Associate of Arts - Paralegal Studies
Heritage College
Las Vegas06.2000
Skills
- Knowledge of safety procedures
- General housekeeping duties
- Professional networking
Additional Information
My work history indicates I’ve held positions of trust, ethics, honesty and integrity. I am an overachiever by nature and feel I would be an asset to the company. Thank you for your consideration.
Timeline
Head of Housekeeping
Signature Rentals ByOwner Direct Maid Service, LLC
07.2012 - 06.2020
Real Estate Broker
Self-employeed
06.2012 - 06.2020
Long-Term Substitute Teacher
Clark County School District, CCSD
09.2007 - 06.2012
Real Estate Agent
Self Employed Century 21 Aadvantage Gold
01.2005 - 06.2012
Associate of Arts - Paralegal Studies
Heritage College