Diane Carrillo
Mesquite
Summary
Dynamic professional with a proven track record at Genpact, LLC, specializing in fraud investigation and regulatory compliance. Adept at analyzing financial transactions to mitigate risks and enhance client satisfaction. Strong analytical skills and attention to detail drive effective problem-solving and decision-making in high-stakes environments.
Overview
17
17
years of professional experience
Work History
Delivery and Production Services Specialist
ADP Temp
Dallas
2025.11 - Current
- Ensured timely and accurate delivery of client outputs, supporting clients and implementation teams.
- Answered inbound and made outbound calls to address delivery inquiries and issues.
- Documented activities in ADP systems while maintaining relationships with third-party delivery vendors.
- Utilized CRM software to track customer interactions and ensure prompt inquiry resolutions.
- Resolved customer concerns through various communication channels, enhancing satisfaction levels.
- Interacted with customers via phone and email to provide assistance with product inquiries efficiently.
- Served as primary contact for questions regarding client packages and delivery details.
- Assisted with year-end packaging support, researched security incidents, and processed delivery invoices.
Fraud Risk Analyst
Genpact, LLC/Goldman Sachs Bank/Intuit
Richardson
2018.12 - 2025.11
- Monitored, detected, prevented, and investigated fraudulent activities through financial transaction analysis.
- Conducted detailed investigations to mitigate financial losses and reputational damage.
- Analyzed risk factors during KYC verification reviews for negative news and high-risk jurisdictions.
- Performed quality control on KYC analyses to ensure compliance with policies and procedures.
- Tracked and monitored illegal transactions in personal checking and savings accounts.
- Evaluated potential fraud indicators to implement effective resolutions for mitigation.
- Prepared comprehensive reports on suspected fraudulent activities for stakeholders' review.
- Managed chargeback lifecycle processes, ensuring compliant responses for credit card transactions.
- Utilized software and data analysis techniques to build cases against potential fraudsters.
- Analyzed transaction data to identify potential fraud patterns and risks.
- Collaborated with cross-functional teams to develop fraud prevention strategies.
- Monitored real-time alerts to detect and investigate suspicious activities.
- Reviewed customer accounts for inconsistencies and flagged for further action.
- Conducted thorough investigations into financial discrepancies and anomalies.
- Prepared detailed reports outlining risk findings for senior management review.
- Investigated suspicious transactions as part of fraud prevention efforts.
Insurance Claims Adjuster
United Automobile Ins.
Addison
2009.05 - 2018.11
- Managed Total Loss, Property Damage, and First Party Insurance claims.
- Coordinated interviews and obtained statements for accident claims to assess fault.
- Conducted thorough investigations and inspections of property damages to validate claims.
- Researched property values and depreciation to determine appropriate offer amounts.
- Calculated Actual Cash Values for Total Loss and large loss vehicles and properties.
- Negotiated settlement amounts with clients and external parties for resolution.
- Created and ensured accurate documentation for distribution to clients and vendors.
- Communicated with lien holders and salvage companies to submit proper titles.
Education
Adjusters License -
Department of Insurance
TX01.2009
Criminal Justice
Eastfield College
Mesquite, TX01.2009
Skills
- Regulatory compliance expertise
- Process management
- KYC documentation
- Banking and fintech experience
- Fraud investigation
- Dispute resolution
- Chargeback operations
- Financial services knowledge
- Investment management operations
- Microsoft Office proficiency
- Project tracking and reporting
- Client request management
- Deliverable management
- Attention to detail
- Analytical skills
- Critical thinking and decision-making
- Problem-solving skills
- Research capabilities
- Active listening and communication
Timeline
Delivery and Production Services Specialist
ADP Temp
2025.11 - Current
Fraud Risk Analyst
Genpact, LLC/Goldman Sachs Bank/Intuit
2018.12 - 2025.11
Insurance Claims Adjuster
United Automobile Ins.
2009.05 - 2018.11
Adjusters License -
Department of Insurance
Criminal Justice
Eastfield College