Diane Clifford
Bloomingdale,IL
Summary
Finance Case Manager with expertise in problem-solving, case management, and financial reconciliations. Proven ability to enhance reporting accuracy and streamline processes, contributing to improved operational efficiency.
Overview
21
21
years of professional experience
Work History
Finance Case Manager
Wheels LLC Previously LeasePlan USA
Schaumburg, IL
09.2005 - Current
- Analyzed and addressed billing-related challenges that customer service representatives were unable to resolve during initial calls.
- Conducted thorough reviews and reconciliations of financial statements to identify discrepancies and enhance reporting accuracy.
- Managed credit and rebill transactions to ensure accurate financial records for fleet operations.
- Managed check requests to ensure efficient payment processing for various automotive repair facilities and dealerships.
- Reviewed and processed driver reimbursement requests, ensuring compliance with company policies and prompt resolution.
- Executed comprehensive processing of invoices from a range of vendors, focusing on car maintenance, collision claims, car rentals, toll billing, fuel billing, and telematics/safety billing.
- Facilitated vendor setup processes within network management framework.
- Developed a multifaceted skill set by engaging in cross-training activities throughout finance department.
- Utilized Excel expertise to streamline data management processes and enhance reporting accuracy
- Utilized Salesforce to enhance sales tracking and reporting capabilities.
- Collaborated with customer service representatives to address and resolve inquiries from clients and vendors through incoming calls.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, ILSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Salesforce Trained
- Excel skills
- Conflict resolution
- Email and telephone etiquette
- Documentation proficiency
- Data entry and analysis
- Excellent communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Finance Case Manager
Wheels LLC Previously LeasePlan USA
09.2005 - Current
High School Diploma -
Elk Grove High School