Diane Coleman
Summary
Expert retail sales professional offering over 20 years experience in retail customer service and retail management. Focused on exceeding sales goals, I am a results-oriented manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Overview
25
25
years of professional experience
Work History
General Manager
Moose Knuckles Canada
Atlanta, Georgia
09.2022 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Leader
Altar'd State
07.2022 - 09.2022
- Elevated team performance with motivational approach and excellent training abilities.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Reviewed daily financial records and reports and identified deficiencies in need of attention.
Store Manager
Vitamin Shoppe
08.2018 - 07.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Swarovski
08.2017 - Current
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Generated repeat business through exceptional customer service.
Co-Manager
Bebe stores, inc.
12.2003 - 05.2017
- Constantly exceeded volume goals, standing #1 in region and top 10 in the company.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Worked with the management team to implement the proper division of responsibilities.
- Kept shrink % at or below 1%, exceeding company's expectations.
- Trained 5-10 new sales associates each quarter.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Interviewed job candidates and made staffing decisions.
Store Manager
Bebe stores, inc
06.2001 - 12.2003
- Managed staff of 10 sales associates, 1 team leader and 2 assistant managers.
- Reported to the district manager regarding all store and staff issues.
- Scheduled and led weekly store meetings for all employees.
- Assigned employees to specific duties to best meet the needs of the store.
- Interviewed job candidates and made staffing decisions.
Co-Manager
Victoria's Secret
06.1999 - 06.2001
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
N/A - Journalism
Georgia State University
Atlanta, GASkills
- Consistently meets sales goals
- Merchandizing
- Excellent customer service skills
- Skilled problem solver
- Motivated team player
- Staff training and development
Timeline
General Manager
Moose Knuckles Canada
09.2022 - Current
Store Leader
Altar'd State
07.2022 - 09.2022
Store Manager
Vitamin Shoppe
08.2018 - 07.2022
Store Manager
Swarovski
08.2017 - Current
Co-Manager
Bebe stores, inc.
12.2003 - 05.2017
Store Manager
Bebe stores, inc
06.2001 - 12.2003
Co-Manager
Victoria's Secret
06.1999 - 06.2001
N/A - Journalism
Georgia State University
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