Diane Commodore
Chicago Ridge,IL
Summary
Results-driven Business Professional with extensive experience in customer service and billing operations. Proven ability to manage high-pressure situations while ensuring exceptional service delivery. Strong communication skills and a commitment to quality and accuracy in all tasks.
Overview
27
27
years of professional experience
Work History
Inquiry Representative
Xerox Capital Services
Rosemont, IL
01.2009 - Current
- Collaborate with internal and external customers to ensure the delivery of efficient, high-quality service.
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
- Confer with both internal and external customers by telephone or e-mail to resolve customers' billing complaints.
- Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and actions taken.
Internal Control Specialist
Xerox Capital Services
Rosemont, IL
09.2000 - 01.2009
- Audit inspections, develop document process flows, evaluate control points, and provide risk assessments.
- Create and implement new processes for billing and contract administrators.
- Identify critical process actions required to improve invoice accuracy metrics.
- Report findings and recommendations to management to improve accuracy and identify countermeasures.
- Compile inspection results to facilitate subsequent reporting and root cause analysis.
Billing Administrator
Xerox Capital Services
Rosemont, IL
12.1998 - 08.2000
- Provide customized support and solutions to internal and external customers.
- Perform preliminary audits on billing receipts and contracts to determine validity.
- Resolve discrepancies and provide follow-ups to ensure accuracy.
- Process billing in PeopleSoft and ensure contract integrity.
- Generate and customize invoices to meet customer requirements.
Contract Analyst
Xerox Capital Services
Rosemont, IL
12.1998 - 08.2000
- Analyze contracts for compliance with Xerox policies regarding pricing and documentation.
- Ensure end-to-end accountability for contract integrity and timely completion.
- Identify problems regarding contracts and initiate problem-solving with relevant teams.
- Conduct monthly activity reporting to include accuracy rates and analyses.
- Act as a Subject Matter Expert to support process improvement initiatives.
Education
Bachelor degree - Psychology Business Administration
Governors State University
Associate degree - Liberal Art Human Resource Management
Moraine Valley Community College
Timeline
Inquiry Representative
Xerox Capital Services
01.2009 - Current
Internal Control Specialist
Xerox Capital Services
09.2000 - 01.2009
Billing Administrator
Xerox Capital Services
12.1998 - 08.2000
Contract Analyst
Xerox Capital Services
12.1998 - 08.2000
Bachelor degree - Psychology Business Administration
Governors State University
Associate degree - Liberal Art Human Resource Management
Moraine Valley Community College