Karleigh Paldino
NY
Summary
Compassionate mental health advocate with a proven track record in enhancing patient experience through effective communication and problem-solving. Known for high productivity and meticulous attention to detail, consistently delivering exceptional support to both patients and healthcare professionals. Results-oriented with proven ability to exceed targets and drive success in fast-paced environments to deliver impactful solutions.
Overview
2026
2026
years of professional experience
Work History
Admissions Inquiry Representative I
Equip Health
04.2025 - Current
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Administrative Assistant
Tatum J. Brogan PSC
01 2020 - 01 2023
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Provided a non judgmental and reliable source for information upon answering inquiries.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Bachelor of Science - Psychology
University At Albany
Albany, NY01-2026
Skills
- Patient Support
- 70 wpm
- Attention to Detail
- Patient Confidentiality
- HIPAA Compliance
- Eligibility Determination
- Collaborative relationships
- Problem Resolution
- Active Listener
Timeline
Admissions Inquiry Representative I
Equip Health
04.2025 - Current
Bachelor of Science - Psychology
University At Albany
Administrative Assistant
Tatum J. Brogan PSC
01 2020 - 01 2023