Diane Constantine
Director, Clinical Informatics
Fallston,Md.
Summary
Experienced healthcare leader and informatics nurse specialist with demonstrated skill combining clinical nursing experience with technology based solutions. Leader of clinical transformation/EHR implementation from both informatics and clinical applications perspective. With over 36 years’ experience as registered nurse, uses technology to focus on streamlining documentation, improving workflow and processes, promoting patient safety measures, and engaging patients in their care. Strong team builder and partner to clinical/operational colleagues. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
38
38
years of professional experience
15
15
years of post-secondary education
Work History
Director, Clinical Informatics
University of Maryland Medical System
12.2019 - Current
- Directs planning, development, implementation, support and ongoing optimization of University of Maryland Medical System (UMMS) clinical information systems. Impacts and is responsible for acute, rehabilitation, tertiary care areas and services lines across all UMMS locations.
- Act as change agent to promote efficient and effective adoption of technology supporting consistent, effective and efficient evidenced based clinical practice.
- Advances utilization of clinical informatics platforms consistent with goals, objectives and strategic initiatives of UMMS focusing on improved patient health, quality outcomes and enhanced usability and clinical decision support for clinical stakeholders.
- Serves as liaison among UMMS clinical teams, leadership and IS&T technical departments.
- Manages resources and processes in cost-effective manner dedicated to safe, effective patient care supported by information systems including design, implementation and optimization focusing on stakeholder needs for improved usability and effectiveness of systems.
- Responsible to UM Medical Center Downtime campus, UM Medical Center Midtown campus, and UM Rehab & Orthopedic Institute. Interacted well with customers to build connections and nurture relationships
- Led large scale implementations of electronic health record to align all member organizations on same platform/vendor.
- Led implementation of technology strategies to improve throughput i.e. discharge milestones, reverse access center, discharge lounge, and virtual nursing.
- Increased revenue by streamlining processes and implementing cost-effective technology solutions i.e. virtual tumor board, discharge planning and SNF communication platform for cost savings of over $300k.
- 15% reduction in nursing documentation to improve cognitive burden for front line team members which is in top best 25% of like organizations for active minutes per shift in patient care record.
- Implemented tele sitter, tele consults, and tele triage workflows.
- Implemented mobility solution which increased real time nursing documentation from 62 minutes on workstations to 9 minutes on mobile devices.
- Led development and implementation of system EHR downtime policy to ensure business continuity.
- Oversight of downtime tabletop exercises and education at 12- member organizations.
- Collaborated with system incident command on organizational preparedness exercises.
- Oversaw implementation of system standard care paths and clinical pathways.
- Led implementation of electronic prescribing of controlled substances (EPCS).
- Spearheaded transition and integration of LIS coordinator team members from member organizations to new corporate shared services lab informatics team.
- Architected and led initiation of request review process to optimize clinical informatics and application teams’ bandwidth, focus on priority work, and improve throughput of IT requests.
- Improved informatics competency by implementing education to move new and existing team members from bed side, front line roles to professional, clinical informatics role.
- Developed and implemented of training model for nurse informaticians in collaboration with UM School of Nursing (UMSON)
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Leveraged professional networks and industry knowledge to strengthen organizational relationships.
Application Manager, Epic ClinDoc, Quality/PI, Patient Experience
University of Maryland Medical System
04.2016 - 12.2019
- Focus on clinical documentation, covering all stages of project lifecycle (analysis to delivery) as well as quality measures and promoting interoperability.
- Develop, plan and implement projects on time and on budget.
- Responsible for vendor contract oversight and relations.
- Implemented quarterly release for any nursing related documentation changes.
- Oversaw implementation of case management functionality to replace 3rd system.
- Negotiated vendor contract to save $20k/year.
- Reduced break fix turnaround time from 11 to 3.2 days.
- Led execution of CPOE portion of Leapfrog survey for medical system.
- Led team in implementation of EMR at UM Upper Chesapeake Medical Center.
System Application Analyst IV, HOD
University of Maryland Medical System
03.2014 - 04.2016
- Responsible for highly complex analysis, design and development of clinical applications for hospital outpatient departments
- Provide support and guidance to clinical end users
- Orient, mentor, and transfer knowledge to staff.
Clinical Informaticist, Clinical Informatics
University of Maryland Medical System
01.2013 - 04.2014
- Served as a liaison for health IT efforts representing nursing and clinician needs
- Worked with clinical and IT team members in evaluating effectiveness of technologies and workflows that impact clinical users
- Acted as change agent in identification, development, planning, and implementation of EHR to support and integrate quality patient care and professional practice
- Supported nursing and hospital outpatient leadership to implement infrastructure, including policies and procedures, to support clinical community
- Credentialed training for HODs and Radiant.
Senior Clinical Nurse II, Department of Radiology
University of Maryland Medical Center
03.1998 - 01.2013
- Developed and implemented pediatric sedation program
- Responsible for oversight of Radiology nursing staff
Registered Nurse
University of Maryland Medical Center
05.1989 - 03.1998
- Ambulatory Surgery Care Unit, Transplant, Maryland ExpressCare, Surgical Intensive Care Unit
Registered Nurse
Meritus Health System
06.1986 - 05.1989
Education
MBA -
University of Maryland Global Campus
College Park, MD 01.2021 - 05.2023
Master of Science -
University of Maryland, School of Nursing
Baltimore, MD 01.2011 - 05.2016
Bachelor of Science -
Stevenson University
Owings, MD 05.2005 - 05.2010
Associate of Science - Nursing
Shepherd College
Shepherdstown, WV 08.1983 - 05.1986
Skills
Product Development
undefinedAdvisory Roles
- Adjunct Faculty, University of Maryland School of Nursing, Baltimore, Maryland, 2022 - 2023
- Advisory Board, Summer Institute of Nursing Informatics, 2022 - present
- Advisory Board, University of Maryland School of Nursing Preceptor/Clinical Site Representative, 2024 - present
- Advisory Board, Epic’s Nurse Well Being Committee, 2023 - present
Fellowship
- The Healthcare Management Academy, Technology Fellowship – Rising CNIO, 2023 - 2025
Certifications
- Board Certified, Nurse Executive Advanced, 2022
- Board Certified, Nursing Informatics, 2018
- Epic Certification, Clinical Documentation and Orders, 2015
Publications
- Electronic health record vendors in reducing hospital readmission rates: promoting interoperability, Journal of Informatics Nursing, 1, 2, 6-14, 2016
- Comparison of dexmedetomidine with pentobarbital for pediatric MRI sedation, Hospital Pediatrics, 4, 6, 360-5, 2014
International Presentations
Development of Nursing/Health Care Informatics Workforce Capacity: Global Efforts: Learning from Experience (Expert Panel), Summer Institute of Nursing Informatics (SINI), Baltimore, Maryland, July 2021
Presentations
- Leading in Healthcare Informatics Innovation - Development of an Exemplar Model to Prepare Next Generation of Nursing Informaticians, Summer Institute of Nursing Informatics (SINI), Baltimore, Maryland, July 2022
- Nurse informaticist role and patient experience during pandemic, Summer Institute of Nursing Informatics (SINI), Baltimore, Maryland, July 2021
- Healthcare Operations during the COVID-19 Pandemic – Speaker Series, ASPR-TRACIE, HHS.gov, January 2021
- Show me the money: improving case management, Epic User Group Meeting, Verona, Wisconsin, August 2018
- Using BPAs to reward and promote user compliance with clinical standards, Epic User Group Meeting, Verona, Wisconsin, August 2018
- Nurse analyst role in provisioning user access in the digital age, Summer Institute of Nursing Informatics (SINI), Baltimore, Maryland, July 2018
- Optimizing flowsheets and charge capture for fast and accurate charging, Epic User Group Meeting, Verona, Wisconsin, August 2017
Professional Memberships
- American Nurses Association
- American Nursing Informatics Association
- Healthcare Information and Management Systems Society
Timeline
MBA -
University of Maryland Global Campus
01.2021 - 05.2023
Director, Clinical Informatics
University of Maryland Medical System
12.2019 - Current
Application Manager, Epic ClinDoc, Quality/PI, Patient Experience
University of Maryland Medical System
04.2016 - 12.2019
System Application Analyst IV, HOD
University of Maryland Medical System
03.2014 - 04.2016
Clinical Informaticist, Clinical Informatics
University of Maryland Medical System
01.2013 - 04.2014
Master of Science -
University of Maryland, School of Nursing
01.2011 - 05.2016
Bachelor of Science -
Stevenson University
05.2005 - 05.2010
Senior Clinical Nurse II, Department of Radiology
University of Maryland Medical Center
03.1998 - 01.2013
Registered Nurse
University of Maryland Medical Center
05.1989 - 03.1998
Registered Nurse
Meritus Health System
06.1986 - 05.1989
Associate of Science - Nursing
Shepherd College
08.1983 - 05.1986
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