HEATHER DOWNEY
Centerport,NY
Summary
Expertise in leveraging data within existing technologies to drive operational improvements and create clinical efficiencies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director, Clinical Informatics
Northwell Health
05.2023 - Current
- Implemented innovative solutions to improve patient experience, resulting in increased communication scores, enhanced patient safety, and proven alternate staffing models.
- EHR - provided guidance on regulatory compliance, minimized data entry errors by automating processes, and collaborated with clinicians to identify areas for optimization and standardization
- Established and Mentor Joint Clinical Informatics Council
- Developed high-performing teams by providing leadership, guidance, and opportunities for professional growth.
Director, Data Science Services
CareSight - Patient Care Analytics
01.2020 - 05.2023
- Engage senior leadership on value of structuring healthcare data so that patients and clinicians can benefit from the analysis
- Patient Experience: 50% reduction in staff response times by analyzing nurse call, staff notifications, and RTLS data
- Quality/NPSG: Aggregated data to identify opportunities to improve workflow and ensure safety of clinical alarm systems
- Standards of Care: Established clinical guidelines to reflect current best practices for electrocardiographic monitoring
Manager, Clinical Informatics
CareSight - Patient Care Analytics
01.2018 - 01.2020
- Participated on hospital committees to address alarm fatigue and minimize distractions. Results: 34% reduction of staff notifications
- Led fall prevention initiatives and promoted rounding by deploying investigative reporting tools and interactive dashboards
- Developed data visualization techniques to demonstrate value and minimize risk of workflow modifications
Specialist, Clinical Informatics
Northwell Health - OCIO
08.2015 - 01.2018
- Evaluated and implemented mobile solutions, including secure messaging and Sunrise Mobile
- EHR Implementation at Lenox Hill Hospital and Huntington Hospital. Defined clinical workflows and provided end-user support
- Nursing assessment EHR build for Zucker Hillside Hospital
RN Staff Nurse
Northwell Health, Huntington Hospital
08.2012 - 08.2015
- Member of the Heart Failure Task Force Team and IT Committee
- Cared for patients with acute & chronic cardiac disease - monitored rhythms, administered and assessed effectiveness of IV drip medications and anticoagulant therapies
Assistant Vice President
Merrill Lynch
03.2002 - 06.2006
- Participated in organization re-branding to attract and retain clients
- Created new intranet to improve interdepartmental communications
- Led design team, allocated work assignments and tasks to comprehensively manage administrative projects
Education
Master of Science - Health Information Technology
Northeastern University
Boston, MA2017
Bachelor of Science - Nursing
Stony Brook University
Stony Brook, NY2012
Skills
- Clinical & Business Intelligence
- Strategic Planning and Innovation
- Project Coordination
- Multi-disciplinary Collaboration
- Corporate Communications
- EHR Regulations & Content Development
Certification
- Certified Professional in Healthcare Information and Management Systems
- Informatics Nursing Board Certification
Affiliations
- American Nursing Informatics Association
Timeline
Director, Clinical Informatics
Northwell Health
05.2023 - Current
Director, Data Science Services
CareSight - Patient Care Analytics
01.2020 - 05.2023
Manager, Clinical Informatics
CareSight - Patient Care Analytics
01.2018 - 01.2020
Specialist, Clinical Informatics
Northwell Health - OCIO
08.2015 - 01.2018
RN Staff Nurse
Northwell Health, Huntington Hospital
08.2012 - 08.2015
Assistant Vice President
Merrill Lynch
03.2002 - 06.2006
Master of Science - Health Information Technology
Northeastern University
Bachelor of Science - Nursing
Stony Brook University
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