Diane De Anda
Stockton,CA
Summary
Sales and customer service associate with 20 plus years in property, casualty commercial, and marine sales & customer service. I am a Highly-motivated customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing customer concerns and conflicts. I am committed to improving customer satisfaction and driving positive outcomes.
Overview
38
38
years of professional experience
Work History
Sales/Service Associate
State Farm Insurance
03.2012 - Current
New business Sales and customer service
- Educated customers on insurance products and coverage options.
- Scheduled appointments and managed daily office operations.
- Developed strong client relationships through consistent communication and exceptional service delivery.
- Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients.
Marine Sales Underwriter
West Marine Insurance
01.2003 - 11.2010
- Responsible for quoting and binding all incoming new business marine polices on vessels ranging from 14 up to 100’ mega yachts.
- Process daily mail and diaries
- Assist customer service with answering phone calls
Sales Underwriter/Insurance Service Specialist
California State Auto Association
08.1988 - 12.2001
- Evaluated insurance applications to determine risk and coverage eligibility
- Handled modification and updating of policies.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Education
High School Diploma -
Edison High School
Stockton07.2026
Skills
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Collaborated effectively within teams while demonstrating strong independent work capabilities
Adapted to changing environments and supported team objectives effectively Maintained reliability in completing tasks and meeting sales goals
Built strong relationships with new and existing customers to increase customer satisfaction with the company
Education and Training
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Timeline
Sales/Service Associate
State Farm Insurance
03.2012 - Current
Marine Sales Underwriter
West Marine Insurance
01.2003 - 11.2010
Sales Underwriter/Insurance Service Specialist
California State Auto Association
08.1988 - 12.2001
High School Diploma -
Edison High School