Diane DeCurtis
St Gen's Convent
Lafayette Hill,PA
26
years of professional experience
Detail-oriented professional skilled in HIPAA compliance and customer service. Expertise in appointment scheduling and patient management, dedicated to delivering exceptional care and maintaining accurate records.
Work History
Convent Cook
1 Year 11 Months- Prepared and cooked meals adhering to dietary restrictions and menu specifications.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in inventory management, ensuring availability of fresh ingredients.
- Followed food safety protocols to minimize risks of contamination.
- Adapted recipes based on seasonal produce and customer preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Rectory Cook
11 Years 4 Months- Prepared and cooked meals following standardized recipes and dietary guidelines.
- Maintained cleanliness and organization of kitchen tools and equipment.
- Assisted in inventory management, tracking supplies for timely replenishment.
- Adapted quickly to changing menus and dietary restrictions while maintaining quality standards.
- Monitored food storage practices to adhere to health regulations and prevent waste.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Medical Receptionist
18 Years 5 Months- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted patients with registration processes, ensuring accurate information collection.
- Coordinated insurance verification and eligibility checks for efficient billing procedures.
- Maintained electronic health records with a focus on data accuracy and compliance.
- Provided administrative support by answering phone inquiries and directing calls effectively.
- Collaborated with medical staff to facilitate smooth patient flow throughout the clinic.
- Trained new reception staff on office protocols and software systems for operational efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Skills
Telephone etiquette
HIPAA compliance
Patient registration
Information documentation
Payment collection
Schedule coordination
Office administration
Medical billing
Mail management
Medical coding
Call handling
Appointment scheduling
Medical terminology
Reminder calls
Medical records management
Electronic medical records
Referral verification
Insurance verifications
Typing and filing
Patient callbacks
Co-payment collection
Customer service
Data entry
Patient eligibility requirements
Timeline
Convent Cook
St Gen's Convent
06.2020 - 05.2022Read More
Rectory Cook
St Philip Neri
04.2015 - 2019Read More
Medical Receptionist
Lafayette Hill Family Medicine
11.1996 - 04.2015Read More
Church choir
Singing with Church Choir on Sundays and additional Masses from September until June